Track Your Parcel

Customer Help Centre

What can we help you with?

Account Enquiry

  1. Reset my password

  2. I have been locked out of my account. What can I do?

    Please use the link below to contact our live help team who can unlock your account.Please visit ... (read more)

  3. Where can I download my invoice for payment?

  4. What is PrePay and how can I use it?

    PrePay is a really useful way of saving you time and money when you're booking your deliveries on... (read more)

  5. How do I obtain a VAT invoice for the prepay that I have credited to my account?

    A link to the invoice for prepayment will be e-mailed to you once the prepayment has been made. Y... (read more)

  6. How do i change my account details?

    If you are looking to change or update your full name, contact numbers, VAT number or password th... (read more)

  7. What is a courier surcharge/additional payment?

    A courier surcharge is an additional charge issued to a sender when the parcel they have sent doe... (read more)