I have received someone else's parcel. What can I do?

We're very sorry you've had to visit this part of our Help Centre.

Parcels can get mixed up for a number of reasons, such as the shipping label becomes damaged, obscured or dislodged during the shipping process or there’s been an issue during parcel sorting.

If you're the recipient

We're sorry to hear your parcel has not been received as expected.

- Please contact the person who booked the order with Parcel2go.com to resolve this issue.

- The account holder will need to contact us to open an enquiry.

If you're the sender

If your customer has received a different parcel to what was sent we'll need to open an enquiry to investigate further.

- To start the enquiry process you’ll need to speak with a member of our Live Help team.

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