How do I make a complaint?

We are sorry to hear you would like to make a complaint about Parcel2Go’s services.

We’ve lots of useful information in our help centre but if you still need to make a complaint you can via the following methods.


1) Contact our escalation team directly +

Our dedicated resolution team is experienced in handling escalated complaints and will reach out to you to resolve any concerns you have in a timely manner.

You can submit a contact request, along with full details of your complaint by email at

Please specify if you would like the team to contact you back via email or phone.



2) Raising a complaint via our Live Chat Team +

Our live chat team is available 24/7 and will endeavour to make every effort to resolve your complaint, if you are not happy with the outcome you can escalate this to the customer resolution team.

Our chat agents can arrange for the resolution team to contact you via email or phone at a specified call back time

Our Promise: 

We aim to resolve complaints within 30 days, however, some international orders may take slightly longer to resolve. Occasionally, we may request additional information from you to help us in our investigation. If this is the case, we allow 7 days from initially contacting you for your response.

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