Weather Update

Potential Service Delays - Due to current weather conditions across the UK, there may be service delays in areas worst affected. We apologise for any inconvenience caused. 

Service Disruptions

Although most services are operating as usual, some couriers are experiencing delays due to unprecedented demand. See below for the latest service updates.

Courier Service Status

Royal Mail International

Royal Mail International Tracked & Signed

Royal Mail are experiencing severe service disruption to international export services following a cyber incident.

If your parcel has not left the UK then you may be subject to delay. Anything that has left the UK should be unaffected. If you have not dropped off your parcel yet, we would recommend contacting us so we can switch you to a different product. 

PARCELFORCE All services still operational.
EVRI All services still operational.
DX

All services operational.

YODEL

All services operational. 

DPD

Collection services and drop off have resumed and running as normal.

DHL All services operating as normal.
UPS All services operating as normal.
INPOST All services operating as normal.
FEDEX/TNT All services operating as normal.

Delays

There are several delays we are anticipating to some of the delivery lanes provided by the couriers, these are outlined in the table below.


Delays Lanes Affected

Lunar New Year Delays

Adverse weather California (US)

The Lunar New Year falls on Sunday, 22 January 2023. China and AMEA countries will have a public holiday from 21 January until 27 January 2023. Due to this deliveries to these countries may be subject to delays in delivery of up to 12 days. China, Hong Kong, Australia, South Korea, Taiwan, Indonesia, Malaysia, Philippines, Singapore, and Vietnam.

Due to heavy rainfall in the state of California parcels are expected to be delayed with 1-2 weeks (from 13/01). The worst affected counties are Santa Cruz, Santa Barbara, Sacramento, Solano, Stanislaus, and Los Angeles.

Drop shops

Due to peak volumes and to avoid disappointment with potential failed collections we recommend using drop shop services. For a list of drop shop locations near you please click here

International Information

  • New customs procedures implemented on 1st July 2021. Find Out More

  • All services to Ukraine have been temporarily suspended. Please note that parcels already in the network before the suspension may experience heavy delays.

For a list of affected services please see the links below:

 

International Services Status

This list reflects what countries are currently affected and how. Also note that the delivery process for signature has also changed across these countries and the driver will obtain the recipients name and in some countries last digits of their ID cards.

  • All Services:
    • All services temporarily suspended to Balearic Islands and to the Ukraine, with most services suspended to Russia with the exception of Parcelforce priority and Royal Mail.
  • DPD:
    Landmark:
    • All land lanes suspended except from - Austria, France, Germany, Ireland, Italy, Netherlands.
    • DPD Air classic service is still available to all lanes.
      • Suspended - Kazahstan

     

 

International Delays

  • Countries experiencing delays:
    • Austria
    • Belarus
    • Italy
    • Russia
    • Spain

 

 

Advice from Parcel2Go

Having your parcels collected

If you have booked in collections with multiple couriers please ensure correct parcels are handed to the correct drivers.

Courier Statuses and Potential Delays

As we enter Peak season certain courier networks may experience delays, for a list of courier statuses please refer to the 'Service Disruptions' table at the top of the page.

To help you organise your shipping needs we have also added our last posting dates which includes international shipping dates, these can be seen here

Customs charges – updated 1st July 2021

All parcels sent outside the UK are subject to customs charges (duties and taxes).

Customs duty is calculated based on the value of the item you're sending, the origin, and the type of goods being sent - different items have different duty percentage rates. During the booking process, you will need to complete a commercial invoice. It is your responsibility to make sure tariff codes are correct.

At Parcel2Go we provide our customers with a number of options to pay customs fees when sending to EU countries. Businesses can pay at point of sale through the Import-One-Stop-Shop scheme (IOSS), all senders can pay before shipping the goods using our Delivery Duty Paid (DDP) option, or send Delivery Duty Unpaid (DDU) where the parcel recipient will be required to pay any charges before their goods are released by customs.

We do advise that paying taxes and duties before your parcel is sent will significantly reduce delays and increase efficient customs clearance. Click here to find more info on EU VAT changes and our top tips.



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