Service Disruptions

Due to unprecedented demand several couriers are experiencing delays across both collections and deliveries. See below for latest service updates which we will monitor and update.

Courier Service Status
DPD Domestic collection services suspended
Domestic drop shop services operating as normal
International services all currently operating as normal
PARCELFORCE No new collections are being taken until Tuesday 6th December, orders already booked for Monday the 5th will be attempted
For more information on potential delays and strike dates please see section below.
YODEL All services still operational, but reaching capacity, potential delays expected
EVRI All services still operational, some depots may experience potential delays
DX All services operating as normal
UPS All services operating as normal
INPOST All services operating as normal
FEDEX/TNT All services operating as normal
DHL All services operating as normal

Drop shops

Due to peak volumes and to avoid disappointment with potential failed collections we recommend using drop shop services. For a list of drop shop locations near you please click here

Royal Mail Strikes 1st, 9th, 11th, and 14th of December 2022

The Communication Workers Union (CWU) has called on its Royal Mail members who collect, sort and deliver parcels and mail to take strike action on Thursday 1 December, Friday 9 December, Sunday 11 December and Wednesday 14th of December 2022.

This means all Parcelforce and the Royal Mail International tracked services will likely be affected by the strikes. We anticipate the following will be affected:

  • Delays - We anticipate potential delays and disruptions to these services on each strike day and the days following each strike day.
  • Collections and Deliveries - Collections and Deliveries will not be taking place during the strike dates. We anticipate for them to resume the day after the strike. This means there are no collections Thursday 1 December, Friday 9 December, Sunday 11 December and Wednesday 14th of December 2022.
  • Post Office Drop-off - We anticipate that Post Offices will be open and you can drop off parcels but collections will be limited and may not happen during the strike days.
  • Booking a Parcelforce Royal Mail service - We anticipate that you can still book these services, however, we will be working closely with Parcelforce and Royal Mail and any changes to service availability will be updated.
  • Tracking - Tracking information may be limited during the strike period. Keep checking back on our tracking page. Delays are expected to estimated delivery dates, so bear this in mind before contacting us.

For more information visit our FAQ's please click here.

We will be working closely with Parcelforce and Royal Mail, and as we get updated information it will be updated here.


International Information

  • New customs procedures implemented on 1st July 2021. Find Out More

  • All services to Ukraine have been temporarily suspended. Please note that parcels already in the network before the suspension may experience heavy delays.

For a list of affected services please see the links below:

 

International Services Status

This list reflects what countries are currently affected and how. Also note that the delivery process for signature has also changed across these countries and the driver will obtain the recipients name and in some countries last digits of their ID cards.

  • All Services:
    • All services temporarily suspended to Balearic Islands and to the Ukraine, with most services suspended to Russia with the exception of Parcelforce priority and Royal Mail.
  • DPD:
    Landmark:
    • All land lanes suspended except from - Austria, France, Germany, Ireland, Italy, Netherlands.
    • DPD Air classic service is still available to all lanes.
      • Suspended - Kazahstan

     

 

International Delays

  • Countries experiencing delays:
    • Austria
    • Belarus
    • Italy
    • Russia
    • Spain

 

 

Advice from Parcel2Go

Having your parcels collected

If you have booked in collections with multiple couriers please ensure correct parcels are handed to the correct drivers.

Courier Statuses and Potential Delays

As we enter Peak season certain courier networks may experience delays, for a list of courier statuses please refer to the 'Service Disruptions' table at the top of the page.

To help you organise your shipping needs we have also added our last posting dates which includes international shipping dates, these can be seen here

Customs charges – updated 1st July 2021

All parcels sent outside the UK are subject to customs charges (duties and taxes).

Customs duty is calculated based on the value of the item you're sending, the origin, and the type of goods being sent - different items have different duty percentage rates. During the booking process, you will need to complete a commercial invoice. It is your responsibility to make sure tariff codes are correct.

At Parcel2Go we provide our customers with a number of options to pay customs fees when sending to EU countries. Businesses can pay at point of sale through the Import-One-Stop-Shop scheme (IOSS), all senders can pay before shipping the goods using our Delivery Duty Paid (DDP) option, or send Delivery Duty Unpaid (DDU) where the parcel recipient will be required to pay any charges before their goods are released by customs.

We do advise that paying taxes and duties before your parcel is sent will significantly reduce delays and increase efficient customs clearance. Click here to find more info on EU VAT changes and our top tips.



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