Service Disruptions
Service Status
Although we work hard to ensure our services operate as usual, from time to time some couriers experience delays due to unprecedented technical issues. See below for the latest service updates.
| Courier Service | Status |
|---|---|
| PARCELFORCE |
All services operating as normal. |
|
ROYAL MAIL |
All services operating as normal. |
| DPD | All services operating as normal. |
| EVRI | All services operating as normal. |
| DX |
All services operating as normal. |
| YODEL |
All services operating as normal. |
| DHL | All services Operating as normal. |
| UPS | All services operating as normal. |
| INPOST | All services operating as normal. |
| FEDEX/TNT | All services operating as normal. |
Delays
Any potential delays to the services provided will be outlined in the table below.
| Delays | Lanes Affected |
|---|---|
|
All Couriers |
There are severe weather warnings and snow affecting areas across the country, this may cause some potential delays or disruptions to the services. |
Drop shops
To avoid disappointment with potential failed collections we recommend using drop shop services. For a list of drop shop locations near you please click here
International Information
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New customs procedures implemented on 1st July 2021. Find Out More
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All services to Ukraine have been temporarily suspended. Please note that parcels already in the network before the suspension may experience heavy delays.
For a list of affected services please see the links below:
International Services Status
This list reflects what countries are currently affected and how. Also note that the delivery process for signature has also changed across these countries and the driver will obtain the recipients name and in some countries last digits of their ID cards.
-
All Services:
- All services temporarily suspended to Balearic Islands and to the Ukraine, with most services suspended to Russia with the exception of Parcelforce priority and Royal Mail.
-
DPD:
Landmark:
- All land lanes suspended except from - Austria, France, Germany, Ireland, Italy, Netherlands.
- DPD Air classic service is still available to all lanes.
- Suspended - Kazahstan
International Delays
-
Countries experiencing delays:
- Austria
- Belarus
- Italy
- Russia
- Spain
Advice from Parcel2Go
Having your parcels collected
If you have booked in collections with multiple couriers please ensure correct parcels are handed to the correct drivers.
Courier Statuses and Potential Delays
As we enter Peak season certain courier networks may experience delays, for a list of courier statuses please refer to the 'Service Disruptions' table at the top of the page.
To help you organise your shipping needs we have also added our last posting dates which includes international shipping dates, these can be seen here
Customs charges – updated 1st July 2021
All parcels sent outside the UK are subject to customs charges (duties and taxes).
Customs duty is calculated based on the value of the item you're sending, the origin, and the type of goods being sent - different items have different duty percentage rates. During the booking process, you will need to complete a commercial invoice. It is your responsibility to make sure tariff codes are correct.
At Parcel2Go we provide our customers with a number of options to pay customs fees when sending to EU countries. Businesses can pay at point of sale through the Import-One-Stop-Shop scheme (IOSS), all senders can pay before shipping the goods using our Delivery Duty Paid (DDP) option, or send Delivery Duty Unpaid (DDU) where the parcel recipient will be required to pay any charges before their goods are released by customs.
We do advise that paying taxes and duties before your parcel is sent will significantly reduce delays and increase efficient customs clearance. Click here to find more info on EU VAT changes and our top tips.