Advice from Parcel2Go
Having your parcels collected
If you have booked in collections with multiple couriers please ensure correct parcels are handed to the correct drivers.
Courier Statuses and Potential Delays
As we enter Peak season certain courier networks may experience delays, for a list of courier statuses please refer to the 'Service Disruptions' table at the top of the page.
To help you organise your shipping needs we have also added our last posting dates which includes international shipping dates, these can be seen here
Customs charges – updated 1st July 2021
All parcels sent outside the UK are subject to customs charges (duties and taxes).
Customs duty is calculated based on the value of the item you're sending, the origin, and the type of goods being sent - different items have different duty percentage rates. During the booking process, you will need to complete a commercial invoice. It is your responsibility to make sure tariff codes are correct.
At Parcel2Go we provide our customers with a number of options to pay customs fees when sending to EU countries. Businesses can pay at point of sale through the Import-One-Stop-Shop scheme (IOSS), all senders can pay before shipping the goods using our Delivery Duty Paid (DDP) option, or send Delivery Duty Unpaid (DDU) where the parcel recipient will be required to pay any charges before their goods are released by customs.
We do advise that paying taxes and duties before your parcel is sent will significantly reduce delays and increase efficient customs clearance. Click here to find more info on EU VAT changes and our top tips.