Self-Service panel

Save some valuable time by using our Self-Service options.

Rebook

Rebook Your Collection

Our fast and reliable way to reschedule your collection.
Switch to Drop-Off

Switch to Drop-Off

If you would prefer to drop your parcel at a store instead of waiting for a collection.
Edit Your Order

Edit Your Order

Change the information of your parcel before sending it.
Open an Enquiry

Open an Enquiry

In the unfortunate case that your parcel has been lost or damaged, open an enquiry to find a resolution.
Cancel and Refund

Cancel and Refund

If you no longer need to send your parcel you can cancel and enjoy quicker refunds.
Tracking Delays

Tracking Delays and Issues

Let us know if your parcel hasn’t arrived or if there has been no tracking updates for several days.
Return to Sender

Return to Sender

Need a parcel returned to you? Request for in transit or inflight parcels to be returned to sender.
Print Your Labels

Print Your Labels

Easily reprint the labels for any of your parcels.
View Your Claims

View Your Claims

Find the latest updates and manage your lost or damaged parcel claims online.

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