What documents do I need to send outside of the EU?

We provide documentation to download and send with your parcel at the end of the booking process. However, in addition to the generic documentation, there may be item or country-specific certificates that you need to provide and you should research online before sending if you're unsure.

Here's a short video to explain how to send an International parcel.


Description of goods 

This gives the customs authorities a clear indication of what's in your parcel. The description should explain what it is, what it's made of, and what it's used for (if applicable). It should be clear and describe all items included in the shipment.

Value your shipment accurately

Even if the item is a sample, gift or return, it still has a value of at least the production costs. The value should be as accurate as possible. If customs question your valuation, it could cause delays and penalties. One further tip, list the value of the goods in the currency you specify on the invoice.

Country of origin

This describes where the goods are manufactured. It can be different from where the goods are shipped.


Please note: for DPD, Collect + International and Landmark services we send the commercial invoices electronically once the order is placed, this means you will not receive a commercial invoice to print along with your labels.

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