Track Your Parcel

Prohibited Items:

The following items (or any item similar in description or content) can not be carried on any service.

Any person sending such an item may be subject to their order being cancelled without notice:

  • Aerosol
  • Aftershaves
  • Air Bag
  • Alcoholic Beverages
  • Ammunition
  • Animals Of Any Form (Alive Or Dead)
  • Any Item Containing Petrol (Liquid, Gas Or Fumes)
  • Aromatherapy Oil
  • Basin
  • Basins
  • Batteries
  • Biological Samples
  • Cash, Credit Cards, Debit Cards
  • Chainsaw
  • Cheques
  • Chocolate
  • Christmas Crackers
  • Counterfeit Currency
  • Credit/Debit/Cash Cards
  • Dangerous Goods
  • Documents (Outside The EU)
  • Driving Licence
  • Drugs (Including Prescription)
  • Engines
  • Filth
  • Fire Extinguisher
  • Fish (Live Or Dead)
  • Food Items
  • Fragrance
  • Gearbox
  • Gun
  • Hazardous Goods
  • Hover Board/Swegway/Segway
  • Human Flesh
  • Human Remains
  • Infectious Substances
  • Item Described As "Unknown"
  • Ivory
  • Jewellery
  • Juice
  • Kayaks
  • Knives
  • Ladders (TNT)
  • Lighter
  • Liquids/Creams/Oils
  • Lottery Tickets
  • Magnets
  • Mattresses (Via TNT Services)
  • Meat
  • Medical Equipment
  • Milk Powder (Formula)
  • Mobile Phones Outside The EU
  • Money/Cash/Currency/Vouchers
  • Nail Varnish
  • Oil
  • Paint
  • Passport
  • Perfumes
  • Perishable Goods (All)
  • Plant
  • Precious Metals (Gold/Silver/Platinum Etc.)
  • Printer Toner/ Ink Cartridges (International Parcels Only)
  • Replica Weapons
  • Seatbelt Tensioner
  • Settee
  • Sink/Basin
  • Slush Syrup
  • Sofa
  • Stamps (Unless Franked)
  • Steering Wheel
  • Surf Board (TNT)
  • Television (TNT)
  • Tickets
  • Tobacco And Tobacco Products
  • Toilets
  • Tyre (DPD, Parcelforce, TNT)
  • Vehicle Bonnet
  • Vehicle Bumper
  • Water
  • Weapons
  • Wheels (Parcelforce, TNT)
  • Windscreen
  • Wooden Items (Australia)

Special Provisions:

  • Amplifiers - maximum parcel compensation value for damages is £200, up to £2,500 compensation for lost items.
  • Apple Mac/Macpro - maximum parcel compensation value for damages is £200, up to £2,500 compensation for lost items. (iMacs are covered for loss only)
  • Banjo/Guitar/Cello/Violin - maximum parcel compensation value for damages is £100, up to £1,000 compensation for lost items. Musical instruments must be sent in a hard case.

No Compensation items:

The following items (or any item similar in description or content) can only be carried on a no compensation basis on any service.

Any person sending such an item does so at their own risk:

  • Amber
  • Antique
  • Boiler/Boilers
  • Bottles
  • Bulbs
  • Camera
  • Canvas Print
  • Car Panel
  • Ceramics/Figures/Figurines (Unable To Ship Via Doddle)
  • China/Porcelain (Unable To Ship Via Doddle)
  • Clock
  • Coffee Machines
  • Computer Monitor/Monitors/Imac
  • Concrete
  • Cooker Hood
  • Cooking Hob/Hobs
  • Crockery/Pots/Pottery (Unable To Ship Via Doddle)
  • Crystal (Unable To Ship Via Doddle)
  • Delicate Items
  • Detergent
  • Diamonds
  • Documents
  • Electric Cooker
  • Fiberglass (Unable To Ship Via Doddle)
  • Fish Tank (Unable To Ship Via Doddle)
  • Fishing Rods
  • Fragile Items (All)
  • Framed Painting/Photograph
  • Gems Or Gemstones
  • Glass (Unable To Ship Via Doddle)
  • Glass/Glassware (Unable To Ship Via Doddle)
  • Hamper
  • Lampshades
  • Lenses (Unable To Ship Via Doddle)
  • Lights/Lighting/Lamps/Chandeliers (Unable To Ship Via Doddle)
  • Marble (Unable To Ship Via Doddle)
  • Microscope
  • Microwave
  • Mirror (Unable To Ship Via Doddle)
  • Ornament
  • Over Head Projector
  • Packaging/Media Packaging
  • Painting/Pictures
  • Pewter Figures
  • Picture Frames (Unable To Ship Via Doddle)
  • Poster
  • Print
  • Projector
  • Real Fur (Unable To Ship Via Doddle)
  • Resin
  • Scanner
  • Sewing/Knitting Machine
  • Shower Screen
  • SIM Cards
  • Spectacles
  • Stoneware (Unable To Ship Via Doddle)
  • Suitcases/ Flightcases (Not Acceptable As Packaging)
  • Telescope
  • Television
  • Tiles (Unable To Ship Via Doddle)
  • Torches
  • Turntables
  • Vase
  • Vehicle Door
  • Velux
  • Vermiculite Board
  • Watch
  • White Goods (Fridges, Ovens, Freezers, Cooker Hoods, Etc)Unable To Send With TNT
  • Window
  • Window Frame

Items requiring more information:

The following items (or any item similar in description or content) can only be carried if the description is altered by the customer prior to completing their order.

Any person sending such an item may be subject to their ordering being cancelled without notice and does so at their own risk potentially negating any parcel compensation:

Please note we are more than happy to carry these items in the more info section - we just need a clearer description (assumes the clearer description is not an item in the no compensation or prohibited list of course).
  • Car Part
  • Cosmetics
  • Ebay
  • Gift
  • Personal Item