What do I get if I add Delivery Guarantee to my order?

If you purchase Delivery Guarantee, you will be entitled to a full refund of the carriage if your parcel is not delivered by the pre-agreed date. 

What is included in my refund?

You will be entitled to a full refund of your carriage which includes the Base Price and VAT.

Refunds will not include any additional add-ons such as:

- Parcel Protection

- Delivery Guarantee 

- Signature

- Text Message Notification

Drop off services

For parcels dropped off after 12pm there will be an additional day added to the guaranteed delivery date.

International parcels

Delivery Guarantee is not valid if your parcel is delayed in customs for any of the following reasons:

- Error on your commercial invoice (e.g. incorrect value declared)

- You sent a prohibited item

- Failure to comply with customs or pay customs charges

- Inaccurate contact details provided on the order

Claim for late delivery

If your parcel arrived late and you purchased Delivery Guarantee, you can request a refund of your carriage.

Please note: Delivery Guarantee is not valid if the collection or delivery was attempted or impaired.

Was this answer helpful?

Search the Parcels Help Centre