There is an error on my label. How can I fix this?

Label errors are picked up by our specialised team when you place an order. If you have not received your labels yet this means we’re still working on generating your labels, and we’ll e-mail them when they are ready.

The details on my parcel are incorrect

You can now edit your parcel's address and contact details before collection or drop-off.

If you booked a collection, you may also amend the collection date after editing your parcel's details.

To edit details you will need your P2G reference and email address used to place the order.

Please make sure you discard your old label if you have already printed this out.

Can I use a thermal printer to print my label?

We now offer three ways to print your labels.

- 4x6 Label Printer

- A4 Printer (1 x 4x6 Label)

- A4 Printer (4 x 4X6 Labels)

To download either format, click here to go to your account, find your P2G reference number and click on “Print Labels & Docs”.

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