Track Your Parcel

Parcel2Go.com Careers

Parcel2Go.com is an exciting fast growing internet business and a great company to be involved in.

We are the UK's leading parcel delivery comparison website, offering a surprisingly cheap alternative to the Post Office to consumers and small eBay sellers/businesses and we are expanding rapidly!

Please click on the links below to view current vacancies:

The growth of the company has reflected the size of the Live Chat team. Therefore we are currently looking to recruit potential candidates to become (Outreach) Live Chat Operators.

Being a Live Chat Operator can be very challenging but also VERY rewarding!

They are the trusted men and woman of the front line for Parcel2Go.com who are responsible for delivering friendly and personalised customer experiences!

Their dedication is entirely focused on offering quality customer service by performing unique customer management techniques.

They can resolve a range of customer service inquiries including sales, billing, technical troubleshooting, service change requests, etc.

Please be aware that the vacancy is a 'work from home' position. Live Chat is currently open from 8am-11pm, 7 days a week and working on the outreach team allows you to choose your hours of work to suit your lifestyle (minimum of 5 hours per week). – Some level of flexibility will be required.

Duties:
  • To provide support and advice to customers who have placed an order using the online services through our website.
  • Contact our customers and clients via email and tried and trusted Live Persons software.
  • To follow set procedures and processes in order to provide the best customer service experience.
Minimum Qualification:
  • GCSE or equivalent Grades A – C in English and Maths
Essential Skills:
  • Accurate Keyboard skills (about 40 wpm) and a very high standard of the written word is required.
  • Have the ability to work in a team and work well with others.
  • Focus on quality and have attention to detail.
  • Target and results driven.
  • Must be organised and proactive.
  • Have the ability to multi-task and be job flexible.
Minimum requirements:
  • Must have their computer/laptop
  • Must have reliable internet access and back up.
  • Must be able to work a minimum of 5 hours a week.
  • Must be eligible to work in the UK
Training:
  • Must be available for 5+ hours between 9am-5pm Monday to Friday for first 8 weeks of training.

If you believe you can be part of a well organised team and meet the above criteria then please forward your covering letter and CV to recruitment@parcel2go.com.

We regularly receive queries in regards to driver positions here at Parcel2Go.com, however unfortunately because we are strictly a courier comparison website we operate no vans and therefore are unable to recruit any drivers.

Should you have visited this page interested in a position as a driver then we must recommend for you to contact the courier’s directly.

Parcel2Go.com is the UK’s leading parcel delivery comparison website, housing 150+ employees within our offices based in Bolton, Greater Manchester and Malton, North Yorkshire and have an annual turnover over £35 million dealing with 1.2 million customers!

We have over 10 years’ experience in the parcel industry and have built up a state of the art bespoke CRM system that no other competitor can rival.

Therefore we want to remain at the top and continue to be industry leaders and in order to do so we need to recruit the best people for the job!

We may have potential opportunities arising within our expanding Marketing and IT teams such as UX/UI Designers, Web Analysts, Digital Marketing Managers, Web Graphic Designers and Web Developers.

Ideally we are looking for:

UX/UI Designers: Minimum of 3 years as a UX/UI designer or someone coming from an art/design background which is technical based. (Require portfolio examples)
Web Analyst: At least 2 years’ experience as a web analyst.
Digital Marketing Manager: Plenty of experience in campaign management. (Require portfolio examples)
Web Graphics Designers: An experienced graphics designer with current/past experience within internet based company.
Web Developers: Have minimum of 5 years’ experience with C#, .NET, MVC, SQL, JavaScript, JQuery skills.

As you can see, these roles are yet to be fully defined but that doesn’t mean they have to be! Maybe you possess certain skills and qualities that we have not thought of yet? Nevertheless the salary for each role will be very competitive.

If you have solid experience within these roles then please forward a speculative CV, Cover Letter and any portfolio work (for UX/UI Designers, Web Analytics, Web Graphic Designers) to Hiring Manager at recruitment@parcel2go.com and state the position you wish to apply for and a salary range you are looking for.

We will try and respond to all applicants. However, due to large volumes this isn’t always possible. If you haven’t heard from us within 14 days, please assume you are unsuccessful for the upcoming roles. Thank you for your interest in advance.