Parcel2Go.com Careers

Parcel2Go.com is an exciting fast growing internet business and a great company to be involved in.

We are the UK's leading parcel delivery comparison website, offering a surprisingly cheap alternative to the Post Office to consumers and small eBay sellers/businesses and we are expanding rapidly!

 

If you wish to apply for any of the positions below, please send a CV and Cover Letter to recruitment@parcel2go.com

 


Risk Operations Analyst/Senior Supervisor role

 

Role Purpose:

 

The purpose role is to add value and manage risk by measuring and managing and improving key workflows and processes:

•          To develop and deliver management information on key processes, risks and workflows including:

Claims and CCJs

Under payments

Fraud

Refunds and returns

•          To analyse data and information available to provide value adding insight to drive improvement.

•          To provide thought leadership across the risk operations team

 

What will you be doing:

 

Developing and delivering management information to control key risks across P2G.

Delivering analysis to add value through the improved insight and action.

Closely monitoring the area and improving the processes we have in place.

Must be able to provide build strong relationships with colleagues.

Must ensure policies and procedures are consistently followed to ensure service quality. 

Producing productivity stats for the teams.

Ensure the quality of work is within the required KPI’s.

Must be able to project your enthusiasm about Parcel2go.com, with a self - motivated and positive can-do attitude.

Must act in the interest of everyone and be approachable to staff and senior management.

Must be able to manage workloads efficiently and deal with escalations.

 

Essential:

Graduate level strategic and analytical thinking.

Excel skills.

Operational and process management experience.

Relationship management skills.

 

Preferred:

Advanced Microsoft Excel and SQL.

Knowledge of claims or fraud management.

People management.

 

The rate of pay for this position will be incremental and more information will be provided at interview.

 

Part-time French Speaking Customer Service Operator (FRE-85)

Hours: Part-time (Minimum 5 hours per week)

Wage: £7.96 to £8.43 per hour

Requirements:-

  • Native standard, or equivalent, in French
  • Intermediate English
  • Good typing ability
  • Good standard of grammar/spelling in French and English (will be tested upon interview)

Preferred: Professional working standard English

 

Overview: Parcel2Go are looking for a driven and dynamic individual to join our growing customer service team for our French website. You will be working from home and using our unique CRM and Live Help platform to front-line line customer service to our customer base. Potential candidates will be invited in for an interview, and if successful will go through a detailed training program. The successful candidate will be required to start immediately. (If notice is required, this should be fine)

 

Please send your CV and covering letter to recruitment@parcel2go.com and quote reference FRE-85 in the subject title.

 


Part-time Italian Speaking Customer Service Operator (ITA-85)

Hours: Part-time (Minimum 5 hours per week)

Wage: £7.96 to £8.43 per hour

Requirements:-

  • Native standard, or equivalent, in Italian
  • Intermediate English
  • Good typing ability
  • Good standard of grammar/spelling in Italian and English (will be tested upon interview)

Preferred: Professional working standard English

 

Overview: Parcel2Go are looking for a driven and dynamic individual to join our growing customer service team for our Italian website. You will be working from home and using our unique CRM and Live Help platform to front-line line customer service to our customer base. Potential candidates will be invited in for an interview, and if successful will go through a detailed training program. The successful candidate will be required to start immediately. (If notice is required, this should be fine)

 

Please send your CV and covering letter to recruitment@parcel2go.com and quote reference ITA-85 in the subject title.

 


Part-time Spanish Speaking Customer Service Operator (SPA-85)

Hours: Part-time- Minimum 5 hours per week

Wage: £7.96 to £8.43 per hour

Requirements:

  • Native standard, or equivalent, in Spanish
  • Intermediate English
  • Good typing ability
  • Good standard of grammar/spelling in Spanish and English (will be tested upon interview)

Preferred: Professional working standard English

 

Overview: Parcel2Go are looking for a driven and dynamic individual to join our growing customer service team for our Spanish website. You will be working from home and using our unique CRM and Live Help platform to front-line line customer service to our customer base. Potential candidates will be invited in for an interview, and if successful will go through a detailed training program. The successful candidate will be required to start immediately. (If notice is required, this should be fine)

 

Please send your CV and covering letter to recruitment@parcel2go.com and quote reference SPA-85 in the subject title.

 


German Customer Service Operator (GER-85)

Hours: Full-Time 37.5 hours 9 am – 5 pm Monday to Friday (Office based)

Wage: £15,520.05 - £16,441.43 per annum with the potential to earn bonuses on top of this.

Overview: Parcel2Go are looking for a driven and dynamic German individual with Customer Service Experience to join our growing customer service team for our UK website.

 

Duties:

To provide support and advice to customers who have placed an order using the online services through our website.

Contact our customers and clients via email and Live Help.

 

Platform:

Develop good working relations with our key customers and clients.

To follow set procedures and processes in order to provide the best customer service experience.

 

Qualification:

GCSE's or equivalent Grades A-C in English and Maths

 

Essential Skills:

Good communication skills and must have customer service experience. Accurate keyboard skills are essential (about 40 wpm) and a very high standard of the written word is required in German and English. Have the ability to work in a team and work well with others. Focus on quality and have attention to detail. Target and results driven.

Must be organised and proactive

Have the ability to multi-task and be job flexible.

 

Benefits:

  • Cash benefits for employees
  • Discounts on gym memberships, health screening, golf breaks, and spa breaks
  • Free fruit and tea and coffee
  • Company Christmas party
  • 28 days annual holiday entitlement inclusive of bank holidays

 

Please send your CV and covering letter to recruitment@parcel2go.com and quote reference in the subject title.

 


Spanish Customer Service Operator

Hours: Full-Time 37.5 hours 9 am – 5 pm Monday to Friday (Office based)

Wage: £15,520.05 - £16,441.43 per annum with the potential to earn bonuses on top of this.

Overview: Parcel2Go are looking for a driven and dynamic Spanish individual with Customer Service Experience to join our growing customer service team for our UK website.

 

Duties: 

To provide support and advice to customers who have placed an order using the online services through our website.

Contact our customers and clients via email and Live Help.

 

Platform:

Develop good working relations with our key customers and clients.

To follow set procedures and processes in order to provide the best customer service experience.

 

Qualification:

GCSE's or equivalent Grades A - C in English and Maths

 

Essential Skills:

Good communication skills and must have customer service experience.

Accurate keyboard skills are essential (about 40 wpm) and a very high standard of the written word is required in German and English.

Have the ability to work in a team and work well with others.

Focus on quality and have attention to detail.

Target and results driven.

Must be organised and proactive.

Have the ability to multi-task and be job flexible.

 

Benefits:

  • Cash benefits for employees
  • Discounts on gym memberships, health screening, golf breaks, and spa breaks
  • Free fruit and tea and coffee
  • Company Christmas party
  • 28 days annual holiday entitlement inclusive of bank holidays

 

Please send your CV and covering letter to recruitment@parcel2go.com and quote reference SPA/100 in the subject title.

 


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