Advice from Parcel2Go

COVID-19: Helping you during this difficult time

We know the current situation is challenging and uncertain for everyone, but we want to assure you that at Parcel2Go, we take the health and safety of our people, our couriers and our customers very seriously. We want to help all our customers continue to send their parcels as safely and securely as possible.

Currently, the ability to book a parcel delivery, our customer support services and our delivery tracking services are all operating normally. Any delays to services or specific countries are listed below and will be continuously monitored and updated daily.

We are working continuously with all our couriers to ensure disruptions to services - as much as possible - are minimised. Our couriers are also taking all necessary measures to minimise any risks whilst maintaining service levels. This includes, leaving parcels in safe places and avoiding contact with customers on deliveries by taking names rather than getting signatures.

With the current situation making it more difficult to get out and about, we have seen an increase in people choosing to select our collection services and our Hermes Postable product that goes through the letterbox. We will continue to do all we can to ensure this service remains available to everyone.

Parcel2Go will continue to issue regular guidance to our staff in line with the Government’s core messaging of hygiene and handwashing. Staff are currently being encouraged to work from home and anyone displaying symptoms, however mild, are self-isolating in-line with Government advice.

If you have any concerns at all, our customer service team are online 24 hours a day, 7 days a week ready to help you around the clock.


UK Information

Our couriers are experienced and have contingency plans for a number of different scenarios to minimise any disruptions to collections and deliveries, whilst ensuring customer needs are met in the event of localised service disruption.

We are reviewing daily and following the guidance of Public Health England and the World Health Organisation closely for any changes and or updates.

The current situation within the UK is business as usual with some impact on drop shop and signature services.

Drop shops

Some drop-off locations may no longer be accepting parcels. Please check on our individual courier pages for the most up-to-date list of available drop-off locations.

Having your parcels collected

Safe collections are being carried out by all of our couriers. Drivers will knock on the door before stepping back to a safe distance. Having answered the door, the customer will then leave the parcel for the driver to retrieve, whilst maintaining the advised distance.

Signing for and receiving items

Please be aware that due to changes in the delivery process, most drivers will no longer obtain signatures upon delivery of items. This change has been implemented in order to reduce the spread of COVID-19.

In order to carry out safe deliveries our couriers are minimising contact during delivery. If your parcel can not fit through the letterbox, the courier will place your item at the front door. Having knocked, they will then step back to a safe distance while you retrieve your item. They will not request that you provide a signature but will instead log your name as the person accepting the item. If you are not home, they may leave your item in a safe place, if there is a suitable location apparent. If no suitable location can be found, they will attempt to re-deliver the next working day.

View Latest Updates

DPD have suspended their 'Drop off' services until further notice.

Please be aware that due to changes in the delivery process, most drivers will no longer obtain signatures upon delivery of items. This change has been implemented in order to reduce the spread of COVID_19.


International Information

Our services may experience delays and even suspensions to some areas internationally with European countries being affected the most, for a list of countries and how they are affected please use the drop-down below.

View Latest Updates

This table reflects what countries are currently affected and how. Also note that the delivery process for signature has also changed across these countries and the driver will obtain the recipients name and in some countries last digits of their ID cards.

Drop shop opening schedules may also be affected depending on where the shop is located

AMBER  Services may be delayed.

RED  Services may have delays & suspensions are in place.

Country Status Notes Suspended Services.
Albania   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Parcelforce Global Priority Collection and Drop off.
Armenia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Parcelforce Global Priority Collection and Drop off.
Australia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. DPD, Oneworld, Fedex and TNT Economy suspended.
Austria   Services may experience delays to the country and part suspensions put in place to Tyrol and Carinthia until 14/04/2020 to limit the spread of COVID-19. Services currently suspended to Tyrol.
Barbados   Services may experience delays to the country and some service suspensions put in place to limit the spread of COVID-19. Parcelforce services suspended.
Bermuda   Services may experience delays to the country and some service suspensions put in place to limit the spread of COVID-19. Parcelforce Global Priority
Bhutan   Services may experience delays to the country and some service suspensions put in place to limit the spread of COVID-19. Fedex and TNT suspended.
Bosnia & Herzegovina   Services may experience delays to the country and part suspensions put in place to limit the spread of COVID-19. Parcelforce Global Priority
Brazil   Services may experience some temporary delays as a result of limiting the spread of COVID-19. No suspended services.
British Virgin Islands   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Parcelforce services suspended.
Bulgaria   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Blagoevgrad area currently suspended until 14/04/2020. Collections and deliveries suspended from Blagoevgrad
Burkina and Faso   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. All Fedex and TNT services suspended.
Burundi   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. All Fedex and TNT services suspended.
Cape Verde   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. All Fedex and TNT services suspended.
Central African Republic   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. All Fedex and TNT services suspended.
Cayman Islands   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Parcelforce services suspended
Chad   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. All Fedex and TNT services suspended.
China   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Services suspended to Hubei and Wuhan. Some areas suspended.
Colombia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Parcelforce services suspended.
Comoros   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Suspension of some services Oneworld service suspended.
Cook Islands   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Parcelforce services suspended
Costa Rica   Services may experience some temporary delays as a result of limiting the spread of COVID-19. No suspended services
Croatia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Skynet
Cuba   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Parcelforce services suspended.
Czech Republic   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Drop off shops suspended, and no collections or deliveries from Olomouc until further notice. Suspended services to Olomouc.
Democratic republic of Congo   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. All Fedex and TNT services suspended.
Djibouti   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Suspension on the Global Prioriy service until further notice. Parcelforce Global Priority
Dominican Republic   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Parcelforce services suspended.
Ecuador   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Parcelforce services suspended.
El Salvador   Services may experience some temporary delays as a result of limiting the spread of COVID-19. No suspended services.
Equitorial Guinea   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some suspended services. All Fedex and TNT services suspended.
Fiji   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Parcelforce services suspended.
France   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Drop of shops have been temporarily suspended until further notice. Some areas restricted, Mosselle, Bas-Rhin and Haut-Rhin. Drop off shops suspended in France and suspended services to certain areas.
French Polynesia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some serevices have been temporarily suspended until further notice. Parcelforce Global Priority, Fedex and TNT services suspended.
Gabon   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. All Fedex and TNT services suspended.
Gambia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. All Fedex and TNT services suspended.
Germany   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Services suspended to some areas Jessen and Schweinizas. Services to Jessen and Schweinizas suspended.
Ghana   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Only essential goods allowed in Accra, Kumasi and Tema. No services suspended.
Greenland   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Oneworld service suspended.
Grenada   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Parcelforce service suspended.
Guinea   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. All Fedex and TNT services suspended.
Guinea-Bissau   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Oneworld services suspended.
Guayana   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Parcelforce services suspended.
Haiti   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Parcelforce services suspended.
Hong Kong   Services may experience some temporary delays as a result of limiting the spread of COVID-19. No suspended services.
India   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Skynet, Parcelforce, Fedex and TNT services suspended.
Italy   Services may experience delays to the country and part suspensions put in place to Abruzzo, Bergamo, Benevento, Campania, Lecco, Mantova, Potenza, Basilicata, Reggio, Calabria, Salerno, Lazio, Liverno, Tuscany and Umbria until the 03/04/2020. To limit the spread of COVID-19. Services currently suspended to certain localities.
Iraq   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services will be suspended due to the Iraq Government closing borders Asendia services Suspended.
Jamaica   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Parcelforce services Suspended.
Japan   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. OCS services Suspended.
Kazahkstan   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Parcelforce Global Priority, Fedex and TNT services suspended.
Kiribati   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. All Fedex and TNT services suspended.
Korea (South)   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some Serives suspended until further notice. Parcelforce Global Priority, Fedex and TNT services suspended.
Kuwait   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Parcelforce Global Priority suspended. Parcelforce Global Priority
Kyrgyzstan   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Fedex and TNT services suspended.
Laos   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. All Fedex and TNT services suspended.
Latvia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Parcelforce Euro priority.
Lebanon   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Suspension of some services. Parcelforce services suspended.
Lesotho   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. All Fedex and TNT services suspended.
Liberia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Suspension of some services. Parcelforce, Fedex and TNT services suspended.
Libya   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Suspension of some services. Oneworld suspended.
Macao   Services may experience some temporary delays as a result of limiting the spread of COVID-19. No suspended services.
Maldives   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. Parcel force Global Priority
Mali   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. Fedex, TNT and Parcelforce services suspended.
Malta   Services may experience some temporary delays as a result of limiting the spread of COVID-19. No suspended services.
Mauritius   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. Fedex and TNT services suspended
Mauritiana   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. Oneworld, Parcelforce, Fedex and TNT services suspended
Mayotte   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. Oneworld services suspended
Moldova   Services may experience some temporary delays as a result of limiting the spread of COVID-19. No suspended services.
Mongolia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended until 30/04/2020. Parcelforce Global Priority, Fedex and TNT services suspended.
Montenegro   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Parcelforce Global Priority.
Myanmar   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. All TNT services suspended.
Namibia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. All Fedex and TNT services suspended.
Nepal   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. Fedex, TNT and Parcelforce.
New Zealand   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. OCS, DPD, Fedex, TNT and Parcelforce services suspended.
Niger   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. Fedex and TNT services suspended
North Macedonia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Parcelforce Global Priority
Pakistan   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. Fedex and TNT services suspended
Peru   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. Parcelforce services suspended.
Portugal   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some service suspended to areas in Porto. Collections and deliveries suspended to Porto.
Philippines   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended until further notice. Parcelforce Global priority, Fedex and TNT services suspended.
Rwanda   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. Oneworld, Parcelforce, Fedex and TNT services suspended.
Saint Lucia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. Parcelforce services suspended.
Saint Vincent & the Grenadines   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. Parcelforce services suspended.
Samoa   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. Parcelforce services suspended.
Sao tome and Principe   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. Oneworld services suspended.
Saudi Arabia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. No suspended services.
Seychelles   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Oneworld, Fedex and TNT services suspended.
sierra Leone   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. All Fedex and TNT services suspended.
Singapore   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Fedex and TNT services suspended.
Slovakia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. No suspended services.
South Africa   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Parcelforce services suspended.
Spain   Services may experience delays to the country and part suspensions put in place in Caceres to limit the spread of COVID-19. Correos Paq48 and Paq72 (Spain to Spain) Some areas suspended.
Sri Lanka   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Skynet, Parcelforce and DPD
St Eusatius/td>   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Oneworld services suspended.
St Kitts & Nevis/td>   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Parcelforce services suspended.
Switzerland   Services may experience some temporary delays as a result of limiting the spread of COVID-19. No suspended services
Taiwan   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Parcelforce Global Priority and TNT services.
Tanzania   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Parcelforce Global Priority Collection and Drop off.
Togo   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. All Fedex and TNT services suspended.
Tonga   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. Fedex and TNT services suspended
Tuyalu   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. All Fedex and TNT services suspended.
Tunisia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Parcelforce Global Priority Collection and Drop off.
Turks & Caicos   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Parcelforce Global Priority Collection and Drop off.
UAE   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Parcelforce Global Priority Collection and Drop off.
Uganda   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. All Fedex and TNT services suspended.
United Kingdom   Some services have suspended their 'Drop shop' services as a result of limiting the spread of COVID-19. Change to POD process, courier will obtain customers name and add it to the system. DPD 'Drop off' services
Ukraine   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some areas suspended to Donetsk Oblast, Luhansk Oblast and Crimea. Some areas restricted.
USA   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. OCS, One world, DPD Air Classic and Pitney Bowes service suspended.
Uzbekistan   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Oneworld, Parcelforce Global Priority services suspended.
Vanuatu   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. Fedex and TNT services suspended
Venezuela   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Oneworld, Parcelforce Global Priority services suspended.
Wallis and Fortuna   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. Fedex and TNT services suspended
Zimbabwe   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Parcelforce Global Priority Collection and Drop off.


Loading...