Advice from Parcel2Go

COVID-19: Helping you during this difficult time

We know the current situation is challenging and uncertain for everyone, but we want to assure you that at Parcel2Go, we take the health and safety of our people, our couriers and our customers very seriously. We want to help all our customers continue to send their parcels as safely and securely as possible.

Currently, the ability to book a parcel delivery, our customer support services and our delivery tracking services are all operating normally. Any delays to services or specific countries are listed below and will be continuously monitored and updated daily.

We are working continuously with all our couriers to ensure disruptions to services - as much as possible - are minimised. Our couriers are also taking all necessary measures to minimise any risks whilst maintaining service levels. This includes, leaving parcels in safe places and avoiding contact with customers on deliveries by taking names rather than getting signatures.

With the current situation making it more difficult to get out and about, we have seen an increase in people choosing to select our collection services and our Hermes Postable product that goes through the letterbox. We will continue to do all we can to ensure this service remains available to everyone.

Parcel2Go will continue to issue regular guidance to our staff in line with the Government’s core messaging of hygiene and handwashing. Staff are currently being encouraged to work from home and anyone displaying symptoms, however mild, are self-isolating in-line with Government advice.

If you have any concerns at all, our customer service team are online 24 hours a day, 7 days a week ready to help you around the clock.


UK Information

Our couriers are experienced and have contingency plans for a number of different scenarios to minimise any disruptions to collections and deliveries, whilst ensuring customer needs are met in the event of localised service disruption.

We are reviewing daily and following the guidance of Public Health England and the World Health Organisation closely for any changes and or updates.

The current situation within the UK is business as usual with some impact on drop shop and signature services.

Drop shops

Some drop-off locations may no longer be accepting parcels. Please check on our individual courier pages for the most up-to-date list of available drop-off locations.

Having your parcels collected

Safe collections are being carried out by all of our couriers. Drivers will knock on the door before stepping back to a safe distance. Having answered the door, the customer will then leave the parcel for the driver to retrieve, whilst maintaining the advised distance.

If you have booked in collections with multiple couriers please ensure correct parcels are handed to the correct drivers.

Signing for and receiving items

Please be aware that due to changes in the delivery process, most drivers will no longer obtain signatures upon delivery of items. This change has been implemented in order to reduce the spread of COVID-19.

In order to carry out safe deliveries our couriers are minimising contact during delivery. If your parcel can not fit through the letterbox, the courier will place your item at the front door. Having knocked, they will then step back to a safe distance while you retrieve your item. They will not request that you provide a signature but will instead log your name as the person accepting the item. If you are not home, they may leave your item in a safe place, if there is a suitable location apparent. If no suitable location can be found, they will attempt to re-deliver the next working day.

View Latest Updates

Please be aware that due to changes in the delivery process, most drivers will no longer obtain signatures upon delivery of items. This change has been implemented in order to reduce the spread of COVID_19.


International Information

Our services may experience delays and even suspensions to some areas internationally with European countries being affected the most, for a list of countries and how they are affected please use the drop-down below.

View Latest Updates

This table reflects what countries are currently affected and how. Also note that the delivery process for signature has also changed across these countries and the driver will obtain the recipients name and in some countries last digits of their ID cards.

Drop shop opening schedules may also be affected depending on where the shop is located

AMBER  Services may be delayed.

RED  Services may have delays & suspensions are in place.

Country Status Notes Suspended Services.
Albania   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Landmark services suspended.
Algeria   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Landmark services suspended.
America Samoa   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Fedex and TNT services suspended.
Angola   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Landmark and TNT economy services suspended.
Antigua and Barbuda   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Landmark services suspended.
Argentina   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Landmark services suspended.
Armenia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Landmarkand TNT economy services suspended.
Australia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. DPD, Oneworld, FedEx and TNT suspended.
Azerbaijan   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark and Parcelforce services suspended.
Bahamas   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Bahrain   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Landmark services suspended.
Baku   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Landmark services suspended.
Bangaladesh   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. DPD, Oneworld and Landmark services suspended.
Barbados   Services may experience delays to the country and some service suspensions put in place to limit the spread of COVID-19. Landmark services suspended.
Belarus   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Landmark services suspended.
Belize   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Landmark services suspended.
Benin   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Landmark and TNT economy services suspended.
Bermuda   Services may experience delays to the country and some service suspensions put in place to limit the spread of COVID-19. Landmark services suspended.
Bhutan   Services may experience delays to the country and some service suspensions put in place to limit the spread of COVID-19. Landmark, Fedex and TNT suspended.
Bosnia & Herzegovina   Services may experience delays to the country and part suspensions put in place to limit the spread of COVID-19. Landmark services suspended.
Bolivia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Landmark services suspended.
Bonaire   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Landmark services suspended.
Botswana   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Landmark and Parcelforce services suspended.
Brazil   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Landmark services suspended.
British Virgin Islands   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Brunei   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Landmark services suspended.
Burkina and Faso   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark and TNT economy services suspended.
Burundi   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Cambodia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Landmark services suspended.
Cameroon   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Landmark services suspended.
Central African Republic   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Cayman Islands   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended
Chad   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark and TNT economy services suspended.
Chile   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
China   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some delays may occur.
Colombia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Landmark services suspended.
Comoros   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Suspension of some services Landmark, Oneworld service suspended.
Costa Rica   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Landmark services suspended.
Croatia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Skynet service suspended.
Cuba   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark and Parcelforce services suspended.
Cyprus   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Landmark services suspended.
Democratic republic of Congo   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. All Landmark and TNT services suspended.
Dominican Republic   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Ecuador   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
El Salvador   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Landmark services suspended.
Equitorial Guinea   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some suspended services. TNT services suspended.
Eritrea   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some suspended services. All Fedex and TNT services suspended.
Ethiopia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some suspended services. Landmark services suspended.
Falkland Islands   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Parcelforce services suspended.
Fiji   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark and TNT economy services suspended.
France   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Non essential Drop of shops have been temporarily suspended until further notice. Postal services reduced delivery days from 5 days a week, to 4 days a week. Drop off shops suspended in France, closure of non-essential retail locations and a reduction of the working week for Postal deliveries. Delays for Parcels delivered into Paris.
French Polynesia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some serevices have been temporarily suspended until further notice. Landmark, Fedex express and TNT economy services suspended.
Gabon   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Gambia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Georgia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Germany   Services may experience some temporary delays as a result of limiting the spread of COVID-19.Some services suspended. Oneworld service suspended.
Ghana   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Gibraltar   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Landmark services suspended.
Greenland   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Oneworld service suspended.
Grenada   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark service suspended.
Guadeloupe   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Guam   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. All TNT services suspended.
Guinea   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Guinea-Bissau   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Oneworld and TNT services suspended.
Guyana   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Haiti   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Parcelforce and Landmark services suspended.
Honduras   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
India   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Skynet, Landmark, Fedex and TNT services suspended.
Indonesia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark and all TNT services suspended.
Iraq   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Asendia, Oneworld and Landmark services suspended.
Italy   Services may experience some temporary delays as a result of limiting the spread of COVID-19. 92017 – Sambuca di Sicilia Domestic and International FedEx Express and TNT pickup services have been suspended until further notice for these zip codes.
Ivory Coast   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark and TNT economy services suspended.
Jamaica   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services Suspended.
Japan   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. OCS services Suspended.
Jordan   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Kazahkstan   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Landmark services suspended.
Kenya   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Landmark services suspended.
Kiribati   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. All Fedex and TNT services suspended.
Korea (South)   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some Serives suspended until further notice. Landmark services suspended.
Kyrgyzstan   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Laos   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark, Fedex and TNT services suspended.
Lebanon   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Landmark and Parcelforce services suspended.
Lesotho   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. All Fedex, Landmark and TNT services suspended.
Liberia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Suspension of some services. Landmark services suspended.
Libya   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Suspension of some services. Oneworld, Fedex and Parcelforce services suspended.
Macedonia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Madagascar   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark and TNT economy services suspended.
Malawi   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Malaysia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark and TNT economy services suspended.
Maldives   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. Landmark services suspended.
Mali   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. Fedex, Landmark and TNT economy services suspended.
Martinique   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Landmark services suspended.
Mauritius   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. Fedex express, Landmark and TNT economy services suspended
Mauritiana   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. Oneworld, Landmark, Parcelforce and TNT services suspended
Mayotte   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. Oneworld and TNT services suspended
Mexico   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Micronesia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Fedex express and TNT economy services suspended.
Moldova   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Mongolia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended until 30/04/2020. Parcelforce Global Priority, Fedex, Landmark and TNT services suspended.
Montenegro   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Morocco   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Mozambique   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Myanmar   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark and TNT economy services suspended.
Namibia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Nepal   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. TNT economy, Landmark and Parcelforce services suspended.
New Zealand   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. OCS, DPD, Fedex express, TNT economy and Landmark services suspended.
New Caledonia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Nicaragua   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Niger   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. Landmark services suspended
Nigeria   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. Landmark services suspended
Norfolk Island   Services may experience some temporary delays as a result of limiting the spread of COVID-19. TNT economy services suspended.
Northern Mariana Islands   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. TNT economy services suspended.
Oman   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Pakistan   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. Landmark services suspended
Palau   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. TNT economy services suspended
Panama   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Paraguay   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Parcelforce services suspended.
Papua New Guinea   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark and TNT economy services suspended.
Peru   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. Landmark services suspended.
Philippines   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended until further notice. Landmark and TNT economy services suspended.
Qatar   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Reunion   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. TNT economy services suspended.
Rwanda   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. Oneworld, Landmark and TNT services suspended.
Saint Lucia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. Landmark services suspended.
Sao tome and Principe   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. Oneworld services suspended.
Saudi Arabia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Landmark services suspended.
Senegal   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Landmark and TNT services suspended.
Serbia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Parcelforce and Landmark services suspended.
Seychelles   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark and Oneworld, services suspended.
Sierra Leone   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. TNT and Landmark services suspended.
Singapore   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. TNT economy services suspended.
South Africa   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Sri Lanka   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Skynet and TNT economy services suspended.
St Eusatius/td>   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Oneworld services suspended.
St Kitts & Nevis/td>   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Sudan   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Suriname   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Swaziland   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Taiwan   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Landmark services temporarily suspended.
Tanzania   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. TNT and Landmark services suspended.
Thailand   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Timor-Leste   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. TNT economy services suspended.
Togo   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
Trinidad & Tobago   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. LandmarkT services suspended
Tuyalu   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. All Fedex and TNT services suspended.
Tunisia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Landmark services suspended.
Turkmenistan   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Parcelforce services suspended.
Tuvalu   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. TNT services suspended.
UAE   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Landmark services suspended.
Uganda   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
United Kingdom   Some services have suspended their 'Drop shop' services as a result of limiting the spread of COVID-19. Change to POD process, courier will obtain customers name and add it to the system. Parcelforce temporarily suspended same days collections.
Ukraine   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Landmark service suspended.
Uruguay   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark services suspended.
USA   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. OCS, One world, DPD Air Classic and Pitney Bowes service suspended.With Landmark services experiencing delays.
Uzbekistan   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Landmark, Oneworld, Fedex and TNT services suspended.
Vanuatu   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. Landmark services suspended.
Venezuela   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Landmark anf Oneworld services suspended.
Vietnam   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services suspended. Landmark, TNT economy and Parcelforce services suspended.
Wallis and Fortuna   Services may experience some temporary delays as a result of limiting the spread of COVID-19. Some services are suspended until further notice. TNT economy services suspended
Zambia   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Landmark, Parcelforce services suspended.
Zimbabwe   Services may experience some temporary delays as a result of limiting the spread of COVID-19. With some services suspended. Landmark services suspended.


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