Damaged Package Claim

Parcel2Go as one of the leading courier companies on the market today has close links with the top couriers around. Despite our expertise and know-how and the experience and knowledge of the couriers we use, occasionally parcels do get damaged and we understand that this can be a stressful time for our customers.

If you have been unfortunate enough to have your parcel damaged then it is important to act quickly. All our customers are advised to check their parcel upon delivery and to see whether the parcel is in the condition that they expect.

If your parcel arrives damaged then you need to submit your claim within 14 days of receiving the parcel. Your claim will need to be accompanied by photos of the item as well as of the external and internal packaging itself. The most vital piece of information to provide is the proof of value as this will halt the deadline. However the photographs and any other documentation should be sent as soon as possible. This will be used to formulate your claim. It is worth noting that if you are unable to gather the necessary photos then do not wait, make sure you send the claim in without the photographs but be sure to send them within 7 days after the original claim.

Despite our excellent reputation for delivering all worldwide parcels on time and securely, packages can unfortunately be damaged from time to time. Make sure that you submit your claim as soon as possible and we will endeavour to get the problem solved.

To make a claim please visit the help centre and inform us of your need to make a claim.