How do I contact Parcel2Go?

If you need help, we offer a number of options for customer support. You can contact us on live chat, our agents are available 7 days a week, 24 hours a day.

Please select one of the options below. Alternatively, visit our Help Centre.

My Orders

Track and manage your order history.


Rearrange your collection date.

Change parcel details

Update your order details such as the collection or delivery address or the weight and dimensions.

Switch to drop off

Switch your collection service to a drop-off. To switch service you will need your P2G reference number and the email used to book the parcel.


Cancel your order and request a refund.

Dispute a charge

We'll investigate your query with the courier and get back to you as soon as we've heard back.

Parcel enquiry

Open an enquiry for loss or damage.

Live chat

Chat with our friendly team 24/7.

Was this answer helpful?

Search the Parcels Help Centre