My collection was refused because the packaging was not suitable, what should I do?

If the driver refused your parcel due to incorrect packaging then you would need to repack your parcel.

Here’s a short video to show you how to pack a parcel.

Once you have done this, please rebook your collection; or if you cannot repack for safe transit you can cancel and receive a refund.



Related FAQs:

Are able to carry my parcel?

Is the driver able to package my parcel?

My parcel has not been collected. What can I do?


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