The Drop Shop refused my parcel?

Before taking your parcel to a drop shop, please make sure your parcel is adequately packaged and attach the label that we supply.

The shop will need to scan the label to notify the courier to collect.


If the shop couldn’t scan the barcode on your label, our Live Help team can generate a new label for you.

To chat with an agent, Click here

Using the Collect+ Print in Store service couldn’t be easier. Here’s how it works:

  1. You book a Collect+ drop-off delivery at and select the ‘Print in Store’ add-on for just 30p. You can select this from the pop-up that will appear on the quotes page.
  2. Open your confirmation email on your phone to find your label barcode.
  3. Take your parcel to your local Collect+ drop-off point and hand the barcode over to the clerk to print your label for you.

If the shop were unable to print your label you'll need to speak with a member of our team for further advice.

To chat with an agent, Click here

Our Live Help team can assist if your parcel was refused for being too big.

It may mean we need to change the service for you or cancel and refund your order.

To chat with an agent, Click here

If the shop you visited no longer takes parcels then we’d like to hear from you.

You can view alternative shops here.

To chat with an agent, Click here



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