My parcel has not been collected. What can I do?

If your parcel has not been collected, you can rebook your collection free of charge. You may also be eligible to switch to a drop-off service.


Why hasn’t my parcel been collected?

There are usually only a few reasons why a courier is not present for a scheduled collection:

- Courier ran out of time caused by traffic delays.

- Road works prevented the driver from completing the route to your collection point.

- The courier does not have your collection scheduled in their system due to a booking error.


What should I do now?

Rebook your parcel for collection on a new date. If you no longer need to send your parcel, you can cancel your order and request a refund.


Can I still send my parcel today?

If you need to dispatch your parcel today, but you have missed the cut off for same day collections, you can switch to a drop-off service instead.

Opting for a drop-off service guarantees you won't experience another failed collection. Plus, you can drop off your parcel today, rather than having to wait for another collection tomorrow.


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