My parcel has been delivered, however, there are contents missing. How do I start an investigation?

We're very sorry your parcel arrived with contents missing.

We will contact the courier to investigate the whereabouts of the missing contents, starting from the last depot in which the shipment was scanned.

To be eligible to make a claim:

- You must notify us within 14 days of delivery.

- The item you're claiming for must not appear on our prohibited items list.

If you're the recipient

Only the account holder can open a claim. Unless you booked this parcel with us, please contact the sender. They will contact us to make enquiries on your behalf.

If you're the sender

- To start the enquiry process, click here and enter the details of your parcel, then follow the on-screen instructions.

- As part of the claims process will require photographic evidence of both the damage to the parcel and the packaging itself as part of the claims process.

Was this answer helpful?


Search the Parcels Help Centre


Loading...