We class damage to a parcel as damage to the item you have sent, not damage to the box or packaging it was sent in. Therefore, you won’t be able to claim for parcels where it is the packaging alone that has been damaged.
To make a claim for damage, you’ll first need to log into your account.
If you do not have an account, you will need to register to log a claim online. You will need to register using the e-mail address you used to book the order. You can quickly register here.
Once you're logged in, click here to enter the details of your parcel, and follow the on-screen instructions.