Returns Policy
For online and in-store purchases, H&M offers a 28-day return policy. Items must be returned within this timeframe for a full refund to the original payment method. Ensure items have all tags attached, are unworn and in their original condition. Always check H&M’s returns policy before sending items back to get the most current information.
How to Send an H&M Return
Returning items to H&M is straightforward. Start by logging into your H&M account and navigating to the 'My Orders' section. Select the order you wish to return and click on 'Return Item(s)'. Then choose your preferred return method and follow the instructions provided. Finally, pack your clothing securely, ensuring that the return slip is included.
H&M Return Cost
When using the prepaid return labels for online order, returns are free for H&M members. Non-members will be charged a return fee of £1.99, which will be deducted from the refund. Returning items directly to an H&M store is free for all customers.
Why Choose Parcel2Go for Returns
With free returns becoming less common, Parcel2Go offers a cost-effective solution for sending back items. We provide the cheapest parcel shipping rates in the UK, backed by a range of trusted couriers to ensure your return process is smooth and affordable.
Simply get a free quote, select the best delivery service, enter the addresses accurately, and book your collection or drop-off. Plus, you can track your parcel’s journey for free, giving you peace of mind.
Parcel2Go makes returns easy, affordable, and reliable, ensuring your items reach their retailer without hassle. Choose Parcel2Go for a stress-free returns experience.
Return an item from major UK retailers including:
We offer returns from all major retailers including the following. Please check the individual retailers returns policy before booking:
Frequently Asked Questions
Can I return the H&M online purchase to store?
Yes, you can return items purchased online to any H&M store. Make sure to bring the receipt or proof of purchase and the items in their original condition.
Are H&M returns free?
H&M returns are free for members using prepaid return labels. Non-members will incur a £1.99 return fee for online returns. In-store returns are free for all.
Does H&M charge for returns?
Non-members are charged £1.99 for online returns. In-store returns are free.
Can I return an item to H&M without a receipt?
No, a receipt or proof of purchase is required for returns.
Can I return to H&M after 30 days?
No, returns are only accepted within 30 days of purchase.
Can I return H&M clothes without a tag?
No, clothes must have all original tags attached to be eligible for return.