Matalan Returns Policy

The full Matalan returns policy can be found on the retailer’s website.

Matalan Returns Policy

Matalan returns can be returned in-store free of charge, via a postal courier booked through Parcel2Go. For example, you can send Matalan returns through Evri. 

We have summarised the Matalan returns policy for you below but you should always check the store’s website to confirm the Matalan return policy before posting.

Returns should be made within 28 days and all items must be in a re-saleable condition, in their original and undamaged packaging and with all tags and labels attached. 

Matalan cannot refund fragrances and cosmetics, quilts, pierced earrings, duvets, pillows, confectionery or hosiery. DVDs can be returned if in original packaging and with security seals intact. Swimwear and underwear can be returned if unworn and with hygiene strips and tags in place.

Matalan do not offer an exchange service by post. When you send Mataan online returns by post, the parcel should be securely packaged and should include the items that you purchased, in addition to the original delivery note with the returns section fully completed. It should clearly state what you are returning and why.

Always refer to the full Matalan return policy on their website before sending your items back.

How to send a Matalan return

If you’re sending back Matalan online returns, you can send them through Parcel2Go’s numerous cheap postal services. First, you’ll need to complete the Matalan returns form on the despatch note that came with your items. 

You can send your items to this Matalan web returns address: Matalan Web Returns, Advanced Supply Chain, Sidhil Business Park, Holmfield Industrial Estate, Holmfield, Halifax, HX2 9TN.

You should know that if you’re sending Matalan Christmas returns, you might experience a delay, given that there is usually a higher volume of parcels being sent during the holiday period. 

Matalan return cost

Unfortunately, the only way to get Matalan free returns is by returning the item you bought in store to a physical store. 

However, when you book your Matalan online returns through Parcel2Go, you can get the best prices for your parcel delivery. We offer you our Lowest Price Guarantee to ensure you always get the best deal. See how low we’ll keep your Matalan returns with our quick quote tool. 

Get your cheap Matalan return postage through Parcel2Go today!

Convenient Pick Up and Drop Off Services

Don’t worry about getting your parcel back in time - we’ve got lots of pick up and drop off services to help you complete your return quickly.  Choose a convenient service for you through our quick quote tool and get your refund easily. 

Parcels of Any Size and Weight Covered

We can handle any item you’re sending back, no matter if it’s small or light or big and heavy. Our expert couriers know what they’re doing - book your delivery today through our quick quote tool and see exactly how much your delivery will cost you, no matter the size.

Free Parcel Tracking Included

Parcel2Go offers free parcel tracking as standard, meaning you get peace of mind, totally free. See how your returned items are progressing on their way back to the retailer easily when you book through us.

Why choose Parcel2Go?

Lowest Price Guarantee


With 69% of our customers rating us 5 stars, there’s plenty of reasons why you should entrust us with your parcel delivery. 

Our fantastic prices, extensive delivery options and brilliant customer service means that we’re rated 4 out of 5 stars on Trustpilot.

Try our service for yourself now - book through our quick quote tool!

Customer care


We offer businesses a free shipping management platform called Smart Send to help simplify deliveries. See all your deliveries on one simple dashboard, automate shipping, get spot-on delivery estimates and manage your invoices, entirely for free. 

Best yet, you’ll get the cheapest domestic delivery rates, and you can choose from hundreds of reliable services easily.


Price Match

With our Lowest Price Guarantee, you’ll always get the best price for the delivery you need to make. 

We match any price you find elsewhere, making sure you get the best deal on your returns possible. See how much you can save with our quick quote tool!