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Matalan Returns Hub

The full Matalan returns policy can be found on the retailer’s website.

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Matalan Returns Policy

Matalan returns can be returned in-store free of charge, via a postal courier booked through Parcel2Go. For example, you can send Matalan returns through Evri. 

We have summarised the Matalan returns policy for you below but you should always check the store’s website to confirm the Matalan return policy before posting.

Returns should be made within 28 days and all items must be in a re-saleable condition, in their original and undamaged packaging and with all tags and labels attached. 

Matalan cannot refund fragrances and cosmetics, quilts, pierced earrings, duvets, pillows, confectionery or hosiery. DVDs can be returned if in original packaging and with security seals intact. Swimwear and underwear can be returned if unworn and with hygiene strips and tags in place.

Matalan do not offer an exchange service by post. When you send Mataan online returns by post, the parcel should be securely packaged and should include the items that you purchased, in addition to the original delivery note with the returns section fully completed. It should clearly state what you are returning and why.

Always refer to the full Matalan return policy on their website before sending your items back.

How to send a Matalan return

If you’re sending back Matalan online returns, you can send them through Parcel2Go’s numerous cheap postal services. First, you’ll need to complete the Matalan returns form on the despatch note that came with your items. 

You can send your items to this Matalan web returns address: Matalan Web Returns, Advanced Supply Chain, Sidhil Business Park, Holmfield Industrial Estate, Holmfield, Halifax, HX2 9TN.

You should know that if you’re sending Matalan Christmas returns, you might experience a delay, given that there is usually a higher volume of parcels being sent during the holiday period. 

Matalan return cost

Unfortunately, the only way to get Matalan free returns is by returning the item you bought in store to a physical store. 

However, when you book your Matalan online returns through Parcel2Go, you can get the best prices for your parcel delivery. We offer you our Lowest Price Guarantee to ensure you always get the best deal. See how low we’ll keep your Matalan returns with our quick quote tool. 

Get your cheap Matalan return postage through Parcel2Go today!

Matalan store returns

Return an item from major UK retailers including:

We offer returns from all major retailers including the following. Please check the individual retailers returns policy before booking:

BHS logoBooHoo logoBoots logoClarks logoCurrys logoDebenhams LogoGame LogoJD LogoKiddicare LogoM and M LogoMatalan LogoMiss Selfridge LogoMothercare LogoSchuh LogoScrewfix LogoSports Direct LogoSuperdrug LogoTK Maxx LogoUrban Outfitters LogoWiggle Logo

Frequently Asked Questions

How to return items to Matalan?

You can process your Matalan returns in store, or send it via a postal courier booked through Parcel2Go. Matalan returns should be made within 28 days and all items must be in a re-saleable condition, in their original and undamaged packaging. All tags and labels should be attached. You’ll need your Matalan returns form if you’re returning items bought online. You can read the full Matalan returns policy on the retailer’s website. 

Can I return a Matalan online order to a store?

No, you cannot do Matalan online returns in a store. You’ll need to use the Matalan returns label and form given in your parcel when it was delivered. 

Can you return items to Matalan without receipt?

The Matalan returns policy is that without a receipt, you cannot return your items.

Can you return items to Matalan after 14 days?

Yes, you can return items to Matalan after 14 days, up to 28 days after purchase or the despatch of your order.