The full BHS returns policy can be found on the retailer’s website. Please be advised that BHS may revise this policy so it is wise to double check this before attempting to return any items. We have summarised the main points where BHS returns are concerned.
BHS online returns works in three ways: you can return an item in store, by courier or via the postal system. You will be required to provide proof of purchase, usually in the form of a receipt, in order to get a full refund.
If it is not convenient for you to return your unwanted item to a store, or the item in question is large, we recommend using a courier collection service such as Parcel2Go – this is free of charge and allows you to return your unwanted purchase within 28 days.
Certain items may not be deemed suitable for returning. Refunds cannot be obtained on swimwear or underwear in cases where the hygiene seal has been removed. If cosmetic products or pierced jewellery has been used, it will not be possible to get a refund for the items unless they are found to be of a poor quality. All returned items must have the barcode tags attached to get a refund.
Whether you need a return label or not is not clearly stated in the BHS returns policy. However, after receiving a return authorization, you should repack your goods and follow the return instructions for sending your parcel back to the company. It's a good idea to check the BHS website or contact their customer support for specific instructions regarding return labels.
Yes, BHS returns can be free. But if BHS arranges a collection for the return, the cost of returning the goods will be deducted from the refund. If you return the goods using your own method of transportation, you will need to pay for postage costs.
BHS offer a 14 day no-questions-asked money back guarantee for UK customers only. If you are wanting to return your parcel, you must inform BHS by emailing within 14 days of your goods being delivered.