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Superdrug Returns Policy

The full Superdrug returns policy can be found on the retailer’s website.

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Superdrug Returns Policy

Superdrug offers item returns within 28 days of purchase, both in-store and online. Items must be returned in their original condition. You can fill out a form and enclose it in your package for online returns. Be aware that perishable items, medicines, personalised products, and items with broken seals are not eligible for return.

For more information please check Superdrug return policy on their website before sending your items back.

How to Send a Superdrug Return

To return items to Superdrug, bring them to the nearest store with the original receipt or proof of purchase. 

For online returns, contact Superdrug customer care for assistance. A Freepost Returns Label is available for parcels under 5kg and within specified dimensions. For heavier or larger parcels, standard Royal Mail charges apply. Direct supplier products must be returned following the instructions provided with your order.

Superdrug Return Cost

Returns at Superdrug are generally free. However, for online returns exceeding the weight and size limits, you'll need to pay standard Royal Mail charges. Refunds are issued in the original payment method within 3 to 5 business days, although credit card refunds may take longer. Shipping fees and other handling charges are not refunded.

Book your Superdrug return today through Parcel2Go!

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Return an item from major UK retailers including:

We offer returns from all major retailers including the following. Please check the individual retailers returns policy before booking:

BHS logoBooHoo logoBoots logoClarks logoCurrys logoDebenhams LogoGame LogoJD LogoKiddicare LogoM and M LogoMatalan LogoMiss Selfridge LogoMothercare LogoSchuh LogoScrewfix LogoSports Direct LogoSuperdrug LogoTK Maxx LogoUrban Outfitters LogoWiggle Logo

Frequently Asked Questions

Can you return items to Superdrug?

Yes, you can return items to Superdrug within 28 days of purchase, provided they are in their original condition. Superdrug also facilitates refunds or exchanges for these returns​​.

Can you return makeup to Superdrug?

Unopened products can be returned as long as they are in their original condition​​. However, unsealed products not suitable for return due to health or hygiene reasons cannot be returned, unless they were damaged or faulty upon delivery​​.

Can I return perfume to Superdrug?

If it's unsealed, it may not be eligible for return unless faulty or incorrectly delivered​​.

Are Superdrug returns free?

Superdrug offers free returns on items that comply with their return policy. In-store returns are free of cost. For online returns, shipping charges will need to be paid by you, unless your order was under 5kg. If your order weighed under 5kg, you will be provided with a free post label.