Schuh Returns Policy
The Schuh return policy is very generous - you can return an unused item with your receipt up to 365 days from your purchase!
The item will need to be in their original condition, with labels and tags intact and in the original packaging. A refund of exchange is possible for faulty items. If it’s an ex-display item, unfortunately it can’t be returned.
You can return items purchased online to UK Schuh stores. You’ll need your confirmation email, the credit or debit card used for the transaction, and your Schuh returns form.
You can find the full Schuh returns policy here.
How to send a Schuh return
The Schuh online returns portal is the best place to find your Schuh return details. You can send your item back to Schuh safely via a Parcel2Go courier - just use our quick quote tool to find out how!
Please note that Schuh returns might be delayed during the holiday season, as there will usually be a high volume of Christmas parcels being sent!
Schuh return cost
Schuh returns are free if you have an account with the retailer. The cost of returning via Schuh’s online return options is £2.50, which will be deducted from your full refund amount.
You can send your parcel back to Schuh easily with Parcel2Go and for little cost - just enter your details into our quick quote tool to find out how much we can save you. We also throw in free delivery tracking to give you peace of mind!
Make your Schuh return a breeze with Parcel2Go!