Debenhams Returns Policy
The Debenhams return policy allows you to exchange or refund your item within 14 days (starting the day after you receive your order). The full amount will be credited to the card you used to make the payment. If you purchased an item using a Debenhams gift card and wish to obtain a refund, this will be credited to the gift card.
Your Debenhams returns should be sent back in original condition, with the original packaging and tags. There are restrictions on which items cannot be sent back for hygiene reasons, such as jewellery or makeup.
However, Debenhams Beauty Store purchases have to be returned in store, and items purchased online can only be returned online.
Read the full Debenhams returns policy here.
How to send a Debenhams return
Debenhams returns are now paperless, so you’ll need to use the Debenhams returns portal. There you can use your order number and email (or the last 4 digits of your phone number) to get your Debenhams returns label.
You should package your items carefully. Once ready, you can buy your postage through Parcel2Go - we offer you great prices on your return, and plenty of options for pick up or drop off services!
Debenhams returns may experience some minor delays during the holiday season. This is because there’s usually a high volume of parcels being sent through the system!
Debenhams return cost
There are no Debenhams free returns, unless you return an item purchased in store to a Debenhams Beauty store.
Debenhams returns booked through their website will cost £1.99, which is deducted from your refund. However, we can offer you great prices for returns booked through us - our quick quote tool will give you all the details, as well as proof of postage and free parcel tracking!
If you’re sending a Debenhams return internationally, you’ll also need to pay. Download the Debenhams return label first and then make your delivery booking.
You should make sure your Debenhams return parcel is marked clearly with the wording "Return to supplier".
Don’t stress - Parcel2Go is here to help with your Debenhams returns!