Debenhams Returns Policy
The Debenhams return policy allows you to exchange or refund your item in full within 14 days of receiving your order. Be sure to return your items in their original condition and packaging. There are restrictions on which items cannot be sent back for hygiene reasons, such as jewellery or makeup.
Read the full Debenhams returns policy here.
How to send a Debenhams return
Debenhams returns are now paperless, so you’ll need to use the Debenhams returns portal. There you can use your order number and email (or the last 4 digits of your phone number) to get your Debenhams returns label.
Once packaged, you can buy your postage through us - we offer you great prices on your return, and plenty of options for pick up or drop off services!
Debenhams return cost
Returns to Debenhams incur a fixed fee of £1.99 per parcel, unless you return an item purchased in store to a Debenhams Beauty store.
We can offer you great prices for returns booked through us - our quick quote tool will give you all the details, as well as proof of postage and free parcel tracking!
Why Choose Parcel2Go for Returns
With free returns becoming less common, Parcel2Go offers a cost-effective solution for sending back items. We provide the cheapest parcel shipping rates in the UK, backed by a range of trusted couriers to ensure your return process is smooth and affordable.
Simply get a free quote, select the best delivery service, enter the addresses accurately, and book your collection or drop-off. Plus, you can track your parcel’s journey for free, giving you peace of mind.
Parcel2Go makes returns easy, affordable, and reliable, ensuring your items reach their retailer without hassle. Choose Parcel2Go for a stress-free returns experience.
Return an item from major UK retailers including:
We offer returns from all major retailers including the following. Please check the individual retailers returns policy before booking:
Frequently Asked Questions
How to return a Debenhams parcel?
You can find all the details on how to do a Debenhams return further up this page, or you can consult their website page. You’ll need to go to the Debenhams returns portal to get your label ready, then book your postage for your Debenhams parcel return.
Are Debenhams returns free?
Unfortunately, Debenhams free returns are not possible. Prices through the Debenhams return portal start from £1.99, but you can get great prices through Parcel2Go - find out more with our quick quote tool!
Can you return perfume to Debenhams?
You may be able to return perfume to Debenhams if the item is unopened, unused or if the protective seal is intact. Find out more here.