Debenhams Returns Policy

The full Debenhams returns policy can be found on the retailer’s website.

Debenhams Returns Policy

The Debenhams return policy allows you to exchange or refund your item within 14 days (starting the day after you receive your order). The full amount will be credited to the card you used to make the payment. If you purchased an item using a Debenhams gift card and wish to obtain a refund, this will be credited to the gift card.

Your Debenhams returns should be sent back in original condition, with the original packaging and tags. There are restrictions on which items cannot be sent back for hygiene reasons, such as jewellery or makeup. 

However, Debenhams Beauty Store purchases have to be returned in store, and items purchased online can only be returned online.

Read the full Debenhams returns policy here.

How to send a Debenhams return

Debenhams returns are now paperless, so you’ll need to use the Debenhams returns portal. There you can use your order number and email (or the last 4 digits of your phone number) to get your Debenhams returns label. 

You should package your items carefully. Once ready, you can buy your postage through Parcel2Go - we offer you great prices on your return, and plenty of options for pick up or drop off services!

Debenhams returns may experience some minor delays during the holiday season. This is because there’s usually a high volume of parcels being sent through the system! 

Debenhams return cost

There are no Debenhams free returns, unless you return an item purchased in store to a Debenhams Beauty store. 

Debenhams returns booked through their website will cost £1.99, which is deducted from your refund. However, we can offer you great prices for returns booked through us - our quick quote tool will give you all the details, as well as proof of postage and free parcel tracking! 

If you’re sending a Debenhams return internationally, you’ll also need to pay. Download the Debenhams return label first and then make your delivery booking. 

You should make sure your Debenhams return parcel is marked clearly with the wording "Return to supplier".

Don’t stress - Parcel2Go is here to help with your Debenhams returns!

Convenient Pick Up and Drop Off Services

We understand you’re busy, and sometimes you don’t have the time to drop off your parcel at one of our hundreds of drop off locations. That’s why we also offer pick up services via our reliable couriers to help you manage your return easily. Choose from one of our low-cost services when you use our quick quote tool - try it now! 

Parcels of Any Size and Weight Covered

Need to return items that are awkward to send? Don’t worry - our seasoned couriers can handle items of all sizes, weights and shapes, no matter how unusual! Get cheap expert delivery through our courier network and send your items of all sizes to where they need to go.

Free Parcel Tracking Included

We include free parcel tracking when you book a courier service through us, so you’re never left wondering whether your parcels have arrived. Pick your service and get tracking for free when you book through our quick quote tool today!

Why choose Parcel2Go?

Lowest Price Guarantee


Enjoy great customer service and quick deliveries with Parcel2Go. A huge 69% of our customers rate us 5 stars, and we have a 4 out of 5 stars on Trustpilot as proof of our brilliant services. 

Get fantastic prices with well-known couriers and put your delivery in the safest hands possible. Best of all, get unrivalled customer service as standard. Book your delivery today!

Customer care


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Price Match

We know for a fact that we have the best prices around - and that’s because of our Lowest Price Guarantee! 

We price match any other delivery quote you’ll find, but throw in our fantastic customer service, excellent courier relationships and delivery tracking all for free. 

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