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Boots Returns Policy

The full Boots Returns Policy can be found on the retailer’s website.

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Boots Returns Policy

The full Boots returns policy is available to view on the retailer’s website – as this may be subject to change at any given time, it is a good idea to double check it again before returning an item.

You can use Boots returns in two ways: either by taking the item to your local store or by returning it via a courier such as Parcel2Go. This second method is often easier than trying to return an item by post as the item can be collected from your doorstep.

It is completely free to return an item, provided you do so within 28 days. Items cannot be exchanged but can be refunded or replaced should you prefer. If you collected Advantage Card points when purchasing the item, they will be removed during the returns process.

If you choose to refund the item via courier, please allow 14 days for your card to be credited with the full amount. You will also receive an email informing you that your refund has been credited and you can keep track of any returns in the ‘Returns History’ section of the retailer’s website.

Return your item by courier today!

Boots store returns

Return an item from major UK retailers including:

We offer returns from all major retailers including the following. Please check the individual retailers returns policy before booking:

BHS logoBooHoo logoBoots logoClarks logoCurrys logoDebenhams LogoGame LogoJD LogoKiddicare LogoM and M LogoMatalan LogoMiss Selfridge LogoMothercare LogoSchuh LogoScrewfix LogoSports Direct LogoSuperdrug LogoTK Maxx LogoUrban Outfitters LogoWiggle Logo

Frequently Asked Questions

How to return Boots online order?

For items purchased from Boots online, you have two return options. Either take the item(s) along with the order number from your confirmation email to a local store, or return them by post. For postal returns, complete the returns form, create a Royal Mail returns label, and post the package. Remember to get proof of postage.

Can you return makeup to Boots?

Boots' policy does not allow for the refund or exchange of cosmetic products that have been opened, unless they are faulty.

Can you return perfume to Boots?

The policy for returning perfume isn't explicitly stated, but it likely follows the general return guidelines. If unopened and within 35 days of purchase, it should be returnable. However, opened perfume may not be returnable unless faulty​.

Can I return an opened product to Boots?

Opened products, especially cosmetics, medicines, food, and personalised gifts, cannot be refunded or exchanged unless they are faulty.

Can you return to Boots without a receipt?

If you're returning an unused item bought within the last 35 days without a receipt, Boots may still offer a refund or exchange. However, this is contingent on the items being in a saleable condition and not damaged​.