Screwfix Returns Policy
Screwfix offers a 30-day money-back guarantee, making exchanges and refunds a breeze. Non-faulty items should be unused and in saleable condition, with original packaging. You can return items to any Screwfix store or call them for a free collection if there's no store nearby. However, some items are excluded from this policy, so it's a good idea to check their Terms & Conditions for specifics. Your statutory rights remain unaffected.
For more information please check the full Screwfix return policy on their website before sending your items back.
How to Send a Screwfix Return
Post your Screwfix returns, applicable for online purchases or certain items that can't be returned in stores.
Complete the form on the dispatch note included with your Screwfix item for your return.
Remember, during busy times like the Christmas season, returns might take longer to process.
Return an item from major UK retailers including:
We offer returns from all major retailers including the following. Please check the individual retailers returns policy before booking:
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Frequently Asked Questions
How Do I Return Something to Screwfix?
You can return products to Screwfix either by visiting a store or by post. For in-store returns, bring the product in its original packaging along with the receipt, invoice, or a valid government-issued photo ID. For returns by post, call 03330 112 112 to arrange a free collection. The product must be returned along with the return form and receipt, and it should be in its original condition and packaging.
Do Screwfix Accept Returns?
Yes, Screwfix gladly accepts returns within 30 days from the date of purchase or delivery. The product must be in its original condition along with proof of purchase and should be in a good and sellable condition.
Can I Return an Item to Screwfix After 30 Days?
Generally, products must be returned within 30 days of purchase. However, if your product is under warranty, you are allowed to make a return after 30 days. For faulty or incorrect products, Screwfix offers repair, refund, replacement, and price reduction options.