For full information about the Clarks returns policy, please see the retailer’s website. We recommend that you double check this before trying to return an item, as Clarks returns are subject to change at the retailer’s discretion.
For Clarks online returns, you can choose one of three methods: by returning to any Clarks store, via the post office or via one of the 5000 plus Collect+ store. Courier services can also be used in place of Royal Mail to minimise waiting in a long queue and to have the item collected from your doorstep. You’ll be given proof of purchase as well as a code to enable you to track the progress of your request online.
All items for return must be in the condition they were sold at and returned within 28 days of receipt. Your refund will be processed within 14 days of returning the item and your card will be credited accordingly.
If you are looking to exchange an item, this request can only be processed in-store. You are welcome to take your item to any Clarks store to obtain an exchange.
Clarks offers a 28-day return period for items you're not satisfied with, and 14 days for items bought in a sale. Items must be unworn and in their original condition and packaging. Faulty goods can be returned within 6 months of purchase.
Yes, Clarks does have a more generous policy that allows for the return of shoes even if they have been worn, under certain conditions. These returns must be made within 90 days of purchase and the shoes should be in reasonably good condition, not excessively damaged or showing signs of extensive wear and tear.
Clarks' return policy for unworn items allows for returns within 90 days of purchase for a full refund or exchange. However, worn shoes are not typically eligible for a refund or exchange unless they are defective. If you believe your shoes are defective, Clarks' customer service can assist further.
Clarks does allow the return of worn shoes under certain conditions. Shoes must be returned within 90 days of the original purchase date and be in a reasonably good condition. Clarks reserves the right to refuse returns or refunds on shoes that do not meet their return criteria.