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GAME Returns Hub

The full GAME returns policy can be found on the retailer’s website.

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GAME Returns Policy

Bought something from GAME that's not what you expected? No problem! GAME offers a 28-day window for refunds or exchanges on online purchases, provided the items are unopened, unused, and in their original packaging. Remember, all hardware and accessories must be returned with all components. And for online purchases, you'll need to mail them back to GAME's return address, but don't forget to grab proof of postage.

For more information please check GAME’s return policy on their website before sending your items back.

GAME Return Cost

Ensure the best value for your Game return by booking through Parcel2Go. Delivery charges incurred for your Game purchase are not refundable, and you will need to cover the return postage cost.

How to Send a GAME Return

Game returns should be sent by post, suitable for items bought online or for those not accepted for in-store return.

Fill out the form on the dispatch note that came with your Game item to initiate your return. 

Book your Game return today via Parcel2Go!

GAME returns parcel

Return an item from major UK retailers including:

We offer returns from all major retailers including the following. Please check the individual retailers returns policy before booking:

BHS logoBooHoo logoBoots logoClarks logoCurrys logoDebenhams LogoGame LogoJD LogoKiddicare LogoM and M LogoMatalan LogoMiss Selfridge LogoMothercare LogoSchuh LogoScrewfix LogoSports Direct LogoSuperdrug LogoTK Maxx LogoUrban Outfitters LogoWiggle Logo

Frequently Asked Questions

Does GAME have a refund policy?

Yes, GAME has a refund policy for both online and in-store purchases. For online orders, GAME offers a 28-day right to a refund or exchange, provided the product is returned within 28 days of delivery, in its original condition, unused, and with all components. The same 28-day period applies to in-store purchases for exchanges or credit notes, subject to item availability and the return conditions being met​​.

How many days can you return after a GAME purchase?

Whether you've shopped online or in-store, GAME allows you to return products within 28 days. Online purchases are eligible for a refund or exchange if returned within 28 days of delivery. In-store purchases also have a 28-day return window, but for exchanges or credit notes rather than refunds.

Can I return an opened item to game?

Products must be returned in their original condition and must be unopened and unused. Please note that hardware or accessories purchased online may be opened for the purpose of inspection (but not cannot be used).