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Mothercare Returns Policy

The full Mothercare returns policy can be found on the retailer’s website.

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Mothercare Returns Policy

The Mothercare returns policy allows you to return items in-store, by postal courier or their collection service – which is only available on certain products.

Mothercare returns should be returned within 28 days and products must be returned unused and in original packaging – complete with proof of purchase.

Mothercare do not accept returns on toiletries, software, DVD’s, food, gift vouchers, gift cards or opened mattresses. It’s worth noting that you should always check the store’s website before you return your goods as their policy may have changed or been amended.

Mothercare online returns can be returned by postal courier and must include the delivery note which came with your order. If, however, you would like to return a ‘WEB EXCLUSIVE’ then Mothercare will arrange the collection free of charge – the full details of this service are listed on their website.

Return your item by courier today!

Mothercare store returns

Return an item from major UK retailers including:

We offer returns from all major retailers including the following. Please check the individual retailers returns policy before booking:

BHS logoBooHoo logoBoots logoClarks logoCurrys logoDebenhams LogoGame LogoJD LogoKiddicare LogoM and M LogoMatalan LogoMiss Selfridge LogoMothercare LogoSchuh LogoScrewfix LogoSports Direct LogoSuperdrug LogoTK Maxx LogoUrban Outfitters LogoWiggle Logo

Frequently Asked Questions

Can I return Mothercare items?

Yes, Mothercare accepts returns or exchanges for goods as long as they are returned within 30 days of purchase. The items must be in their original state, unused and in the original packaging. Proof of purchase is also required for a refund​​.

How to return Mothercare products?

Mothercare products can be returned either by taking them to a Mothercare store or by sending them back by post to the Returns Department at Chadwick House, Sherwood Park, Annesley, Nottingham NG15 0DL. Remember to include the delivery note that came with your order​​​​.

How do I return something after 30 days?

Mothercare's policy primarily accommodates returns within a 30-day window. For returns after 30 days, the information is less clear, and it's advisable to contact Mothercare's customer service for specific guidance. Generally, returns outside the standard policy are more restrictive and might not be accepted unless the product is faulty or not as described.