Boohoo Returns Policy
The Boohoo returns policy can be found on the retailer’s website – as this is subject to change at the retailer’s discretion, we advise you to check for any changes before you attempt to return an item. To make it easier, we’ve summarised the main points of the boohoo.com returns policy below.
Boohoo returns can be made in two ways: either by courier (such as Parcel2Go) or by post. As long as the item is in saleable condition and returned within 14 days of the date shown on your receipt, BooHoo promises to give you a refund.
Certain items, such as pierced jewellery, are non-refundable due to hygiene reasons. If the hygiene seal has been removed from swimwear or underwear, Boohoo reserves the right to decline your refund.
All items should be returned in their original packaging and all tags and labels must be intact. For customers in the UK, returns are free. For those in any other country, it is recommended to check the full returns policy on the retailer’s website. See our other ecommerce shipping solutions!
How to Return Items to Boohoo
Start by repacking the items in the same bag it arrived in or any non see-through, sealable, and waterproof packaging, as original packaging is not required.
Next, access the Boohoo returns portal online using your order number and either your email or the last four digits of your phone number for identification.
Finally, generate and print your returns label through the portal. If you don't have access to a printer, Boohoo provides printer-less options, making the process convenient and accessible.
Boohoo Return Costs
Returns are free for Boohoo customers. However, the initial delivery charge is only refundable if you return all items from the order and cancel your contract within 14 days for EEA countries. For others, the delivery charge is non-refundable.
Return an item from major UK retailers including:
We offer returns from all major retailers including the following. Please check the individual retailers returns policy before booking:
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Frequently Asked Questions
How to return to Boohoo?
To return an item to Boohoo, log into the returns portal with your order number and email or the last 4 digits of your phone number. Select your preferred return option, print your returns label at home or in a store, and then post it off.
Does Boohoo charge for returns?
No, Boohoo does not charge for returns. All returns are free, making it convenient and cost-effective for customers.
How long do Boohoo returns take?
Boohoo typically processes refunds within 14 days from posting. This period includes the time for the parcel to reach their warehouse and for the refund to be processed.
How do I return a Boohoo parcel?
To return a parcel to Boohoo, use their online returns portal to generate a returns label, attach it to your parcel, and then send it back. Boohoo provides options for printing the label at home or in-store.
How do I return Boohoo to the post office?
After generating and attaching the return label from Boohoo's website, simply take your parcel to the post office for dispatch. Ensure the return label is securely attached to facilitate the return process.
Where do I return my Boohoo parcel?
You can return your Boohoo parcel by posting it with the return label attached. The label can be generated via Boohoo's online returns portal and can be printed at home or in-store. Once labelled, the parcel can be posted through standard mail services.