

Victoria Plum offers a 14-day return policy for most items, allowing customers to return items within 14 days of delivery for a full refund. Items must be in a resalable condition and suitably packaged for transport. For exchanges, you have up to 30 days from the delivery date. Certain exceptions apply, such as for made-to-order items or products that have been used or installed.
To return an item, log in to your Victoria Plum account and navigate to the 'My Orders' section. Select the order you wish to return and follow the provided instructions. If you don't have an account, you can create one using the email address associated with your order. Pack the items securely and either arrange for a collection or drop them off at your nearest Post Office. If you don't have a printer, contact customer service to assist with the return label.
Returning items to Victoria Plum involves a collection fee cost, which covers transportation and processing at their distribution centre. The return fees are the responsibility of the customer, and the amount can vary based on the size and weight of the items being returned. It's important to check the specific return policy for details on applicable charges.

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