M&S Returns Policy
Marks & Spencer offers a standard 35-day return policy for both online and in-store purchases, but excludes sale items. Sale items must be returned within 14 days of purchase. Items must be returned in their original condition with proof of purchase for a full refund. M&S do not accept returns outside of the dates stated in their return policy. Always check M&S’s returns policy on their website before sending items back.
How to Send an M&S Return
To return items to M&S, log in to your account and navigate to the 'Orders & Returns' section. Select the items you wish to return, choose your preferred return method, and print the return label or save the QR code. Pack your items securely and drop them off at an M&S store, post office, or arrange for collection via Evri. If you don’t have a printer, you can return the items directly to an M&S store with your order number.
M&S Return Cost
Returns are free when using M&S's return portal or returning items to a store. For postal returns, you may need to cover the shipping costs. Ensure you use a trackable shipping service to avoid any issues.
Why Choose Parcel2Go for Returns
With free returns becoming less common, Parcel2Go offers a cost-effective solution for sending back items. We provide the cheapest parcel shipping rates in the UK, backed by a range of trusted couriers to ensure your return process is smooth and affordable.
Simply get a free quote, select the best delivery service, enter the addresses accurately, and book your collection or drop-off. Plus, you can track your parcel’s journey for free, giving you peace of mind.
Parcel2Go makes returns easy, affordable, and reliable, ensuring your items reach their retailer without hassle. Choose Parcel2Go for a stress-free returns experience.
Return an item from major UK retailers including:
We offer returns from all major retailers including the following. Please check the individual retailers returns policy before booking:
Frequently Asked Questions
Can I return M&S clothes to any store?
Clothing or homeware items bought at M&S main clothing and home stores can only be returned at our main clothing and home stores. Outlet items bought in Outlet stores, can also be returned to outlet stores.
Can you return knickers to M&S?
You can return underwear and lingerie to M&S, so long as the product packaging hasn’t been damaged. If the item is not packaged, you can still return it, so long as the tags and hanger are still intact.
Are M&S returns free?
Returns are free when using M&S's return portal or returning items to a store. For postal returns, you may need to cover the shipping costs.