Payment of Import Fees

What you Need to Know

If your business is using IOSS, you don’t need to worry about paying other import fees to EU countries.

However, if you’re selling goods to customers outside the UK or EU and your parcel is valued over £135/€155 or you’ve chosen not to use IOSS, you have to pay EU VAT in a different way.

You have two choices:

Delivery Duty Paid (DDP)

DDP is where your business pays all customs, duties and fees before shipping goods into the destination country. This is a much better option for your EU customers, it avoids nasty surprise charges and offers them a great experience when buying from UK sellers.

From July 1st 2021, DDP can be selected as a payment option on Parcel2Go during the order process on selected services.

Typically in this scenario, the seller bundles all the costs together and charges a total price at the point of sale. This mans that once the purchase is complete, all the buyer has to do is wait to receive their parcel!

Why Choose to Pay Taxes and Duties Before you Send?
  • Faster - Quicker processing at customs.
  • Cheaper - Charges are less than what the recipient would pay.
  • Better Experience - No charges for the recipient to worry about.

Our Top Tips:

DDP is cheaper and quicker than sending by DDU

Delivery Duty Unpaid (DDU)

DDU is where your customers pays all customs, duties and fees after their goods have arrived in the destination country.

In this scenario, local customs contact your customer, who must pay any outstanding charges before their goods are released for final delivery.

Remember: Parcels will be held by customs until payments are made. Any payments not received may result in parcels being returned, delayed or in some cases destroyed.

Our Top Tips:

DDU creates extra steps and more hassle for your EU customers. To avoid this, consider using DDP or IOSS, where applicable.

How Much Duty Will I Pay?

Every country and courier has different duty and customs clearance charges. To make this easy for you, a Duty Calculator is available on Parcel2Go during the order process, which will detail all the customs and duty charges that apply to your parcel.


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