Customs Declarations

Commercial Invoices

A commercial invoice is a document that contains important information about the items you’re shipping. If your business is based in the UK and sells goods to EU customers, you need to complete and attach commercial invoices to your shipped items.

How Do I Complete a Commercial Invoice?

When you ship with Parcel2Go, this process is really easy! All the documentation you need to complete a commercial invoice is provided at the end of the booking process. We even automatically collect and import description details for you!

All you have to do is:
  • Accurately describe the goods you're sending using a commodity code (more on that below!)
  • Ensure that the customer’s address and contact details are correct

We’ll send you a copy of the commercial invoice with instructions along with your labels in the order confirmation email – simple!

Our Top Tips:

Providing a local phone number & email address allows customs to easily get in touch with your customers to clear their parcels.

Requirements by Country

The contact details on a commercial invoice may vary depending on the country you’re sending to. We’d recommend checking before you send by using this handy tool:

Choose a Destination

The following countries have specific requests for their commercial invoice. For information on any not listed below, visit a country's government tax and duties website.

Commercial Invoice Top Tips

The best way to avoid shipping delays and to navigate customs without any headaches is to make sure your commercial invoice is completed.

We’ve put together this list of top tips to help you every step of the way!

Commodity/HS Codes

Here's What You Need to Know
  • If your business sends parcels to customers outside of Great Britain, some services may ask for a commodity code. These are also known as tariff code or a HS code (Harmonized System).
  • These codes are used to identify the item(s) so border officials can check they’re safe and legal, and calculate any duties owed. Using the correct HS code can prevent unnecessary delays to your parcel.
  • HS Codes can be anything from six to a twelve digit number, but don’t worry – looking up and classifying goods is really easy on Parcel2Go!

Our Top Tips:

When it comes to describing your goods for customs, a HS code alone isn’t enough. You also need to provide a complete description of your goods on your commercial invoice. See the Commercial Invoice Top Tips above.

Look Up a HS Code

Click the button below to see how our tool* works when finding your Commondity Code.

Find Commodity Code
Prohibited Items

Make sure the items you're sending adhere to your prohibited and restricted items list*.

View Prohibited Items

* You will find the above tools within the order journey to assit you in sending your items.

How to Classify Goods on Parcel2Go

It is your responsibility to make sure your items have the correct HS code attached. On Parcel2Go, HS code look-up is a fully intergrated part of the order journey, so it’s really easy to classify the goods you’re sending!

Under the parcel description section, within the order journey, our system displays the top 6 common HS codes. As long as your item falls into one of these categories you will be able to quickly review and select the right code for your item.

For example, if you’re sending a common item – such as a 'book' or 'trainers' your goods can be classified in a few clicks.

How to Manually Select Your HS Code on Parcel2Go

In the following scenario imagine your business has sold a 'Hand-made wooden dog statuette' to a customer in France. Here are the steps you would take to make sure you have the correct HS code.

Step 1

Step 1

Before you arrive at the Customs Details page, within the order process, you're asked to describe the parcel contents in a few words. You enter 'Hand-made dog statuette, made from oak, ornamental'.

The description is brought through to the Customs Details page and will be used to suggest potential codes.

Step 2

Step 2

Under the Parcel Description section you will find several pre-populated suggestions.

There are 12 categories to choose from, click on 'Show More' to see all of these.

The statuette you’re sending doesn’t seem to fall info any of the categories so you go ahead and clock on 'Other'. At this point you can also click on 'Enter Manually'.

Step 3

Step 3

If you are already familiar with HS codes and you know the correct code you can enter this manually in the Tariff Code field provided.

Otherwise click on 'Browse for Code' to search through the database of codes.

Step 4

Step 4

When the pop-up shows, you will see the full list of categories available. You will need to browse these and the sub-categories to find the closest match to your item. The descriptions here are being pulled through from the UK Government database.

Remember: HS Codes are used to identify an item within a box. So therefore the code needs to represent what the item is made from, in this case it’s wood.

Looking at the pop-up there are two possible matches:

  1. 'Wood and Articles of Wood...'
  2. 'Works of Art, Collectors' Pieces and Antiques'

Step 5

Step 5

Option 1:

Upon clicking 'Wood and Articles of Wood…' (44-66) you can see that none of the sub-categories makes sense for the wooden statuette you’re shipping, so you 'Start Again'.

Option 2:

Click on the Works of 'Art, Collectors’ Pieces and Antiques' (97) category. Browsing the sub-categories here looks like you can find a relevant option.

You settle on 'Sculptures and statuary: original, in any material' as you’re sending a handmade (original) statuette (statuary), made from oak (any material)

Step 6

Step 6

Once you’re happy with the chosen code select 'Use This Code', which automatically populates your code in the form field. With your goods successfully classified, you’re free to continue with the booking journey – easy!


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