I found the prices very affordable and the website was very easy to use and straightforward. The only thing I did not like was that when my parcel was to be collected the van came a little bit late and this got me worried and when I went online to chat with an adviser to find out why I was quickly dismissed and ignored when I tried to ask questions to find out what the problem was and whether my parcel was still going to be collected that day. I could recommend them to friends if they have no options because I found the customer service very poor. Asides that the service was good because I got the parcel on the expected day and in good shape too.
The website is easy to use and the after sales service was excellent. Unfortunately the service received from citylink was not great. When we tried to arrange another collection, they gave us duff information. Any recollection needs to be arranged through parcel 2 go, not the courier.