Parcel2go offer a great service and so far my experience with them has been convenient and good value for money.Their website User Interface is simple and effective and navigating their website is an easy experience. Customer service is usually pretty efficient in most cases, with quick responses to queries and relatively good feedback.
I have to be honest in saying that I have had a few problems of late however, although not with Parcel2go directly, but with one of their service providers, Parcelforce. Parcelforce rates are excellent and extremely competitive, however after seemlessly booking the collection of packages with Parcel2go, I had a few packages returned to me by Parcelforce stating that a 'router' label is required and no further clarification. This was after quite a number of packages successfully collected by Parcelforce and delivered to the respective recipients. So why the new requirement? Parcel2go had to investigate with Parcelforce. I had attached ALL the necessary labels already.
I rebooked the courier myself with another agency and am still waiting (weeks now) for feedback from Parcel2go on what this is all about. As a result I have lost in the region of £20 for a failed delivery with no refund and no feedback.....which is not a comfortable thought I'm afraid.
I would prefer using parcel2go, however have chosen to patiently wait for a response. I personally deem a service to be of great value by judging the overall experience from start to finish and when I know my customer's packages have been successfully delivered.
I realise that all of us sometimes experience difficulties, however, with todays economic climate we have to be extremely selective.
Great service, but perhaps a little more work needed on the follow through, especially when a problem arises.
I like the fact that you drop parcels off at a convenient shop, so no waiting around for the interminable courier to arrive!