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What is PrePay?

To reward our frequent customers and speed up the order process we developed our Prepay scheme. Simply add prepay credit to your account £100 and we add an extra £5 for free.

How big is the discount?

The standard prepay offer gives you a discount of 5% on all the parcels you order.

How do i add more prepay credit?

When your credit has run out just add more by clicking on the "Prepay and Checkout" button when you order your next parcel delivery.

Alternatively you can add credit by going to "My Payments" in the "My Parcel Centre" and then "Click here to add more funds to your account".

You should receive an email confirmation of your prepay transaction.

How do i find out my prepay balance?

Go to My Payments.

How long is my prepay credit valid for?

Prepay credit is valid for 1 year from your last order with Parcel2Go.com. If you add prepay credit to your account now and then come back and order a parcel delivery in 1 year your credit will then be available for another 1 year from the date of that order.

Can i use my prepay credit in conjunction with another discount or promotion?

No. Prepay is effectively a volume discount for agreeing to spend more than £100 on parcel deliveries. Please note that presently prepay can only be used for parcel deliveries and parcel packaging.

Terms & Conditions

All deposits paid into a prepay account must be used within twelve calendar months otherwise the balance will expire. Prepayments linked to any goodwill gesture, claim payment, refund payment or any marketing offers will not be refunded. Prepayment funds shall be treated in the same way as a high street voucher in that they have no monetary value and can only be used towards parcel deliveries on the Parcel2Go.com website. This does not affect your statutory rights.

Efficient service, value for money, will certainly use again for non-urgent deliveries. Many thanks.
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Parcel delivery Average rating 4.8 / 5 from 6559 Customer reviews

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