Australia was inhabited by
indigenous Australians for around 40,000 years before its discovery by
Europeans and it is estimated there were 200-300 native languages. Typically
though, English is the de facto language spoken and written in the country,
with a large influx of immigrants from a variety of countries bringing their
own languages with them. Recent censuses reveal there are a number of other
languages spoken in Australia including Italian, Greek, Arabic, Vietnamese and
Weights and Measurements
Prior to 1970 Australia used
the imperial measurement system but the change to metrication was complete by
1988. The metric system has on the whole
been adopted throughout the country, unlike some other countries that have not
changed or have experienced delays such as the US or the UK.
Sending parcels and quoting
weights and measurements on parcels bound for Australia should therefore be
done in metric measurements such as kilograms and centimetres.
The currency in Australia is
the Australian Dollar (AUD), subdivided into 100 cents. The Australian Dollar is also used as the
currency in a number of surrounding and outlying islands such as:
As Australia is in the
Southern hemisphere and about 10,500 miles from the UK, there is a significant
time difference between the countries.
Calling people in Australia from the UK will need some planning as you
may find you call in the middle of the night.
Australia’s size means it
covers numerous time zones, they are:
AWT - Australia Western Time (Greenwich Mean Time +8 hours) e.g.
Perth and Eucla
ACT - Australia
Central Time (Greenwich Mean Time +9.5 hours) e.g. Darwin and Adelaide
AET - Australia Eastern Time (Greenwich Mean Time +10 hours) e.g.
Melbourne, Canberra and Sydney
Public Holidays and Dates of Interest
Australia has a number of
public holidays and special occasions that may have an impact on the delivery
of any letters or parcels. If your delivery coincides with any of these dates
you may want to get in touch with your parcel's recipient to possibly rearrange
or at least advise them of the possible delay.
New Year’s Day – 1st January
Australia Day – 26th January
Good Friday – Friday before Easter
Easter Monday – Monday after Easter
Anzac Day (Australia and New Zealand Army Corps)
– 25th April
Labour Day – 1st Monday in October
(ACT, NSW and SA), 2nd Monday in March (Victoria and Tasmania), 1st
Monday in March (WA, or 1st Monday in May (Queensland and Northern Territory).
Queen’s Birthday – 2nd Monday in June
(All States except WA).
to Australia will require appropriate paperwork to be filled out; failure to do
so will mean that your parcel could be delayed or even returned, which could
mean a long and time-consuming return of your parcel to you.
customs form (either a CN22 or CN23 form, depending on the parcel value) or
commercial invoice will be required to be attached to your parcel.
CN22 – this is required on
all goods up to a value of £270 and must be attached to the front of the
parcel. Current CN22 forms are white,
older versions were green but these have expired and should not be used for
CN23 – this is needed on all
goods above the value of £270 and needs to be attached inside a clear plastic
wallet to the outside of your parcel.
Alternatively you can use our commercial invoice which meets all
requirements, and can be filled out when you place your order. If you need any assistance with filling out
the commercial invoice (download the PDF here ) get in touch
with our live help team.
*Note - undeclared items and false details will be investigated
and could result in your parcel being rejected or returned to its sender. For this reason it is important to ensure that
you provide a return address on your parcel.
Customs and Border Protection Department is a government agency that is
incredibly important to this island nation. In the past the country has
experienced devastating effects from animals, insects or even plant life that
has been mistakenly or intentionally brought in the country.
has a lengthy list of restricted goods which includes familiar items such as
firearms and narcotics, but also covers items such as food, insects (some items
such as rugs and mats need to be searched and cleansed of any bugs or insects)
and even the Australian flag.
Australian Customs website for a detailed list of restricted and prohibited
items at http://www.customs.gov.au/site/page4369.asp
items from Australia is also subject to checks and a list of prohibited and
restricted items (items you will need written consent to export) can be found
again on the Australian Customs website at http://www.customs.gov.au/site/page4381.asp. Whilst exporting to the UK is permitted,
there are a number of countries under UN sanctions to which goods cannot be
exported, or have limits as to what can be sent to them. These include:
Cote d’Ivoire (Ivory Coast)
Democratic Republic of Congo
Libyan Arab Jamahiriya (Libya)
Democratic People’s Republic of Korea (North
will have questions about sending a parcel over any long distance, and about
sending a parcel to Australia in particular. If you have any other questions
that aren’t answered here please get in touch with us via our live help section
or via the phone.
What customs forms do I need for sending to
Customs declaration forms can be downloaded
from us. Use our commercial invoice link below to download a printable form to use
on your parcel. Attach it to your parcel
inside a clear document window.
How long will my parcel take to arrive in
This will depend on the service you choose for
your delivery. All of our couriers are
able to help deliver your parcels to Australia quickly, which can be in as
little as four days with some couriers.
Do I have to pay any taxes on my parcel
In most cases it will be the recipient who
has to pay any customs or duty charges that apply to the parcel entering
Australia. You may elect to pay the
charges yourself at a later date (if sending a present to a relative for
example) but duty and import tax will most likely need to be paid by the recipient
before the parcel can be released for delivery.
Your courier will generally get in touch with them to arrange payment.
Does the recipient have to pay any taxes?
The parcel's recipient may be subjected to
taxes and customs charges in their country depending on what you are
sending. It is worthwhile checking
before you send whether there are going to be any tax/customs payments and at
least advise the recipient of what these may be. Misquoting parcel values on customs forms is
an offence and is likely to delay your parcel delivery or mean it cannot be
How much does it cost to ship to Australia?
The size and weight of your parcel will
determine your shipping costs but many of the services we provide via our
selected couriers have a generous weight limit.
Many worldwide delivery services here on Parcel2Go.com cost as little as
What happens if the recipient is not in
when my parcel is delivered?
This can happen, so most couriers will leave
a card containing their contact details to allow the recipient to rearrange the
delivery for a more convenient time or to an alternative address. After a period of time if the delivery has
been unsuccessful then the parcel will be returned to you. (Note: it’s important to include a clearly
marked return address on your parcel).
Does my parcel need to go via airmail?Not necessarily, we
do offer sea freight options which are useful for larger consignments or multiple
parcels bound for Australia. Visit our
sea freight enquiry page to find out more about using shipping containers as an
Parcel Delivery – Our Australia delivery page has details of all of the
services that deliver to Australia.
Commercial Invoice Form – Download our commercial invoice form which must
accompany your parcel in order for it to pass through customs.
Shipping Tool – If you have sold items online at eBay we have a dedicated
shipping tool for you to use.
Tracking – Our parcel tracking page allows you to track your delivery
ordered through us with any of the couriers and parcel delivery firms available
on the site.
Freight Enquiry – Visit our sea freight page to find out about sending your
parcel via sea as opposed to air freight.