Fastway tracking

Information Update: Fastway Couriers Closure

Fastway Couriers Ireland has officially entered receivership, resulting in major service disruption for collections and deliveries nationwide. To find out more about how the closure is affecting Irish businesses, read the full report from Business Mole which features; Director of Commercial at Parcel2Go Ireland, Ashley Taylor.

Many small businesses have been impacted, with reports of:

• Delayed or undelivered parcels, affecting revenue and customer satisfaction.

• Increased costs, as orders are rerouted at short notice.

• Pressure on customer service, due to refund requests and missing tracking updates.

• Reputational damage, if delays lead to negative reviews or cancelled orders.

Business Next Steps

To minimise disruption, Parcel2Go recommends that businesses:

• Audit all active shipments to identify any affected parcels.

• Communicate openly with customers about potential delivery delays.

• Adopt a multi-carrier approach to reduce dependency on a single courier.

• Monitor courier performance metrics to ensure reliability.

• Automate your bookings and tracking through Parcel2Go’s free Smart Send tool to save time and ensure visibility.

Customer Next Steps

If you’re waiting for a parcel that was due to arrive via Fastway:

• Check for any updates. Tracking information may no longer refresh due to the closure.

• Contact your sender or retailer. They’ll be able to confirm whether your parcel has been rerouted or refunded.

• Book a new delivery with one of Parcel2Go’s trusted couriers if you need to send or return an item quickly.

• Stay informed. Parcel2Go will continue to share updates as more information becomes available.

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