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How To Send a Parcel With Relay
For those of you who want to save money on eCommerce deliveries and send your orders out quickly and easily, Relay is a top choice.
28 July 2025
Author: Parcel2Go.com
What is Relay Delivery?
Trusted by leading brands such as Myprotein and Lookfantastic, Relay specialises in affordable eCommerce delivery across the UK. Using technology-driven route optimisation, Relay ensures parcels are delivered quickly, securely, and efficiently.
Relay currently operates in selected UK postcodes, offering low-cost delivery services for businesses and online sellers of all sizes.
We’ve integrated Relay into our quote tool, so you don’t need to be a large business to benefit from their services. Simply check whether Relay is available in your area and book reliable, affordable delivery from just £1.99 ex. VAT.
Why choose Relay?
Relay is the UK’s first courier built specifically for eCommerce, making it an ideal delivery partner for online sellers and marketplaces.
Key benefits include:
Affordable delivery from just £1.99 exc VAT
Fast delivery within 2-3 days
Fully tracked service from drop-off to delivery
QR code shipping with no printer required
Smart, tech-driven routing for reliable and on-time deliveries
Ideal for small parcels weighing up to 2kg
How do I book parcel delivery with Relay?
Relay delivery is currently available in selected postcodes across the UK, including major cities such as London and Manchester.
You can send a parcel with Relay easily:
Enter your parcel and full delivery details
Check-out & receive your QR code.
Relay continues to expand its network, with plans to achieve nationwide UK coverage by the end of 2026.
What is a Relay Pitstop?
Relay Pitstops are available in many stores across the UK, creating a place for easy courier delivery, and simple customer pickup. They handle new shipments, and returns - a one-stop shop for all your delivery needs.
Having a parcel delivered to a Relay Pitstop makes shipping seamless, as couriers can deliver several parcels to the same place, and customers can collect at a time that best suits their schedule!
Handovers are no fuss with a QR code system, so you can rely on Relay for a hassle-free delivery to a Pitstop near you.
Which services are available?
Prices from just £1.99
Drop your parcels off at one of 2,500 Pitstops around the UK
Parcels delivered between 8am and 10pm
No printer needed - this service uses QR codes
Parcel protection up to £10,000
Maximum parcel weight: 2kg
Maximum parcel length: 0.45m
Designed for small parcels and letters, your customers will never miss a delivery again with this letter-box sized delivery service
Prices from just £1.99
Drop your parcels off at one of 2,500 Pitstops around the UK
Parcels delivered between 8am and 10pm
No printer needed — this service uses QR codes
Parcel protection up to £10,000
Maximum parcel weight: 1kg
Maximum parcel length: 0.35m
Are there any restrictions with Relay delivery?
As with any delivery services, we always recommend checking that you’re not sending any prohibited items before you book your Relay shipping.
You’ll also need to weigh and measure your parcels accurately to ensure you don’t risk your parcel being rejected or incurring excess delivery charges.
The maximum size and weight for Relay parcels are:
Relay parcelshop: max parcel weight = 2kg, max parcel length = 0.45m
Relay postable: max parcel weight = 1kg, max parcel length = 0.35m
With Parcel2Go, Relay delivery is only available to book for selected postcodes. Find out if Relay is available in your area.
How does Relay Tracking work?
Relay delivery tracking is easy with Parcel2Go. It’s perfect for giving you extra peace of mind and giving your customers the chance to see where their order is.
All you need to do is enter your tracking reference number from your confirmation email into our tracking tool. Our free online tracking will give your customers access to real-time updates and delivery windows, helping them plan when they need to be in to receive their parcel.
If you want to find out more about Relay delivery, check out our Relay FAQs on our blog.
