Become a Parcel2Go VIP

And enjoy the benefits of having a dedicated VIP account manager
just a phone call away!

Whether you need help choosing a service, integrating your sales channels or
managing parcel delivery claims - we’re here for you.

What is a Parcel2Go VIP?

Becoming a Parcel2Go VIP means accessing a range of benefits and the very best customer service.

Benefits of a VIP Account

You’ll be assigned a VIP account manager, who can help you with all aspects of your business parcel delivery including:

  • Service and tool recommendations tailored to you and your business
  • Expert support on integrating your sales channels with parcel delivery and using APIs
  • Overseeing parcel delivery claims to ensure they’re dealt with quickly

We’ll give you a direct Parcel2Go contact number, so you can get in touch with your account manager any time between 9am-4.45pm, Monday-Friday.

person holding phone and parcel

Already a VIP?

Use our priority VIP chat service through ‘My Account’ and you’ll go straight through to our VIP team. Our Priority VIP chat is available from 9am to 4.45pm.

How to Become a VIP

To become a Parcel2Go VIP, over the last 3 months you should have:

  • sent an average of 15 parcels a week or
  • spent £1,650 on parcel delivery

If this sounds like you, we’ll be in touch to invite you to become a VIP! We will review your account every month too, so you might be invited even sooner than you think.

Look out for an email from Parcel2Go.

Integrate with Smart Send

Use our free shipping management platform, Smart Send, to integrate your sales channels and handle your business shipping all from one place! Your VIP account manager can help you get started.

Whether it's eBay, Amazon or your own website, you can integrate every sales channel you use to streamline business parcel delivery. Upload CSV files to easily manage order details from your Parcel2Go account.

Go to your 'Linked Accounts' to apply for a API key and link your website or find your sales channels here.

Parcel being scanned