Choose the Plan That Suits Your Needs

Both Plus and Pro provide a free 14-day trial with no charge on the day you start so you can try out the added benefits, cancel anytime within the 14 days at no cost or automatically continue onto a paid subscription plan.

Yes - cancel anytime and you'll keep access to plan benefits until your next renewal date, after which it won't auto-renew.

Monthly plans give a shorter renewal cycle for flexibility; annual plans save you 20% of the cost if you're happy to commit for the year.

Both Plus and Pro add VIP customer support, courier performance analytics, international shipping tools, and extra PrePay bonus on top-ups of £200+ (2.5% on Plus, 3% on Pro).

On Pro you'll also get free parcel protection up to £50 on every booking, automated, faster claims, a personal account manager, and access to business tariff rates.

No - everything you use today, including exclusive Smart Send rates, bulk label creation, and order management, stays free. Plus and Pro simply add extra features on top, for sellers who want cheaper, easier shipping at higher volumes.

Both Plus and Pro provide you access to VIP customer support specialists who can be contacted via email or phone, in addition to chat and self-serve tools that are available on all plans.

On Pro you'll also receive a dedicated named account manager to proactively monitor and support your shipping, as well as automated claims so you aren't waiting for payouts in the event parcels are lost or damaged.

On PrePay top-ups of £200 or more, you get a bigger bonus on the paid plans: 2.5% on Plus and 3% on Pro, compared with 2% on Free.

For regular senders, this alone could help cover the cost of your subscription. For example, a £2,000 top-up (around 500 parcels at £4 each) earns £50 on Plus or £60 on Pro. That's £10 or £20 more than on Free.

Pro adds Parcel Protection up to £50 on every booking for no additional charge, automated claim payouts, access to business tariff courier rates, a personal account manager, and a higher PrePay bonus (3% vs. Plus's 2.5%) on top-ups of £200+.

Lost and damaged parcel claims often require documentation and evidence to be provided for review prior to approval which can take 7 to 14 working days.

Payments back to the original card can then take an additional 5-7 working days. On the Pro plan, claim requests will be processed immediately, with payments returned instantly via PrePay – to help sellers quickly respond to their customer, avoid negative feedback and protect store ratings.

To be eligible for a Parcel2Go Business Account, you’ll need to send at least 50 parcels a week. Once eligible on the Pro plan your account manager will support you in opening a business account with either Evri or DPD, providing access to discounted rates and collection services (with a 2 hour window) so you can secure the most competitive, fastest delivery and the best customer experience as you grow your business.