Seller Hub Frequently Asked Questions

Smart Send integrates with the most popular online marketplaces, making it easy to import your orders and manage your deliveries in one place. You can connect accounts from:

• eBay

• Amazon

• Etsy

• Shopify

• TikTok

• NOTHS

Other top branded names include: WooCommerce, Magento, BigCommerce, PrestaShop, OnBuy, EKM, Shopwired, Bluepark, CSV and Wix.

Once connected, your orders will automatically sync into Smart Send, allowing you to quickly book shipments, compare courier services, and track parcels - all without manually entering order details.

Smart Send gives you access to a wide range of trusted UK and international courier services, all in one place. You can book shipments with leading delivery providers, including:

• UK Couriers – Royal Mail, Evri, Parcelforce, Yodel Direct, InPost, UPS, CitySprint, Palletways and more.

• International Couriers – Royal Mail, DHL Express, DPD, FedEx, Parcelforce Worldwide, and other reputable worldwide carriers.

Whether you’re sending parcels domestically or overseas, Smart Send allows you to compare services, choose the best option for your needs, and manage all your shipments from one easy to use dashboard.

Connecting your marketplace account to Smart Send is quick and straightforward:

1. Log in to your Parcel2Go account.

2. Go to the Smart Send dashboard.

3. Select “Add a New Store” or “Connect a Marketplace.”

4. Choose your marketplace (e.g., eBay, Amazon, Etsy, Shopify) from the list of available integrations.

5. Follow the on-screen instructions to authorise the connection — you may need to log in to your marketplace account to grant access.

6. Once connected, your orders will automatically sync into Smart Send, ready for you to book and manage shipments.

Yes. With Smart Send you can link any number of our 16 supported sales channels to your account. In addition, you can connect multiple accounts from the same marketplace or link separate companies selling on the same platform. This flexibility means you can manage all your sales channels, including duplicate marketplace accounts, from a single Smart Send dashboard.

No. You don’t need to own a business to use Smart Send. Whether you’re selling casually, running a side hustle or managing a registered business, Smart Send is free and open to anyone who wants a faster, easier way to manage parcel deliveries.

Yes. Smart Send fully supports international business shipping, allowing you to send parcels to customers worldwide with trusted global couriers such as DHL Express, FedEx, UPS, Parcelforce and DPD. You can compare delivery times, prices and services in one place to choose the best option for your business.

Smart Send also helps you manage customs requirements by collecting the necessary information during booking, so your international shipments are ready for when crossing the border. Whether you send occasional overseas orders or high volumes each week, Smart Send makes it easy to manage all your international deliveries from one dashboard.

With over 20 years of experience, Parcel2Go is the UK’s market leader in courier comparison. We help you find the best price every time and if you find it cheaper elsewhere our Lowest Price Guarantee means we will match it. Save up to 13% on courier costs as standard, and enjoy regular promotional discounts exclusive to Smart Send.

Whether you send a few parcels a month or thousands a year, choosing a trusted courier that offers great value and meets your needs is essential. Parcel2Go gives you access to a wide range of reliable UK and international couriers, plus exclusive discounted rates.

Every customer benefits from:

• Bulk label creation

• Multi-channel integration

• Returns management

• Automated payments

• 24/7 live chat support

Plus if you ship 25 or more parcels per week, you can upgrade to a Business Account for a dedicated account manager and weekday phone support during working hours.