Advice from Parcel2Go

Courier Statuses and Potential Delays would like to thank you for your patience and continued support over the last challenging few months.

Our couriers have experienced some challenging and unprecedented times that COVID-19, Brexit, adverse weather conditions as well as the closure of the borders presented.

These challenges mean that we are working around the clock with our couriers to offer the best possible service and make ongoing operational amendments to get your shipments delivered and in a safe manner. as well as the couriers we work with are reviewing the services we offer daily and temporarily suspending any service that is struggling to a destination or does not meet the standard.

That being said we are still experiencing unprecedented volumes and we thank you as a customer for your patience and understanding. Our latest service updates can be viewed below.

Customs charges

All parcels sent outside the UK are subject to customs charges (duties and taxes). Click here to view our Customs Advice.

Customs duty is calculated based on the value of the item you're sending, the origin, and the type of goods being sent - different items have different duty percentage rates. During the booking process, you will need to complete a commercial invoice. It is your responsibility to make sure tariff codes are correct.

The payment of duties and taxes is typically the responsibility of the receiver. Therefore, it's imperative you provide contact details for the recipient to avoid any delays.

International Information

Due to recent challenges and strains put on the network caused by Brexit, changes at customs and some closure of borders, our services are currently experiencing noticeable delays particularly into Europe and some services have been suspended internationally. For a list of suspended services please see below:

Suspended Services to Europe

  • B2C – Services to Europe.
  • DHL – All international.
  • Nightline – All services.
  • Palletways – All services to Europe.

Partially Suspended Services to Europe

  • Landmark – All services to Europe suspended (Except Germany, Austria and Denmark).
  • Parcelforce – All services to Italy, Portugal and Sweden are suspended.
  • Hermes International – All services to Spain, Italy, Portugal and Sweden are suspended.
  • DPD – All services to Spain are suspended.

Our couriers and services, in general, are experiencing some delays into Europe, as lanes are restricted and new customs procedures are casing some backlogs, please allow 1-2 working days extra just in case and keep monitoring your tracking which the couriers will update as it moves through.

As well as specific suspended services, there are some countries that are experiencing noticeable delays as the new customs procedures are creating backlogs.

Lanes experiencing severe delays.

  • Spain
  • Italy
  • Portugal
  • Sweden

For a full list of countries experiencing delays click on the updates below.

View Latest Updates

This table reflects what countries are currently affected and how. Also note that the delivery process for signature has also changed across these countries and the driver will obtain the recipients name and in some countries last digits of their ID cards.

Drop shop opening schedules may also be affected depending on where the shop is located

AMBER  Services may be delayed.

RED  Services may have delays & suspensions are in place.

Country Status Notes Suspended Services.
European Countries   Services currently experiencing delays to Europe as a whole due to new customs procedure backlogs caused by Brexit. Some countries experiencing severe delays indicated seperately below. B2C, DHL, Nightline, Palletways and Landmark* services suspended.
Spain   Services are experiencing major delays to Spain due to high backlog in customs B2C, DHL, Nightline, Palletways and Landmark services suspended. Severe delays on remaining services.
Italy   Services are experiencing major delays to Italy due to high backlog in customs B2C, DHL, Nightline, Palletways, Landmark and Parcelforce services suspended. Severe delays on remaining services.
Portugal   Services are experiencing major delays to Portugal due to high backlog in customs B2C, DHL, Nightline, Palletways, Landmark and Parcelforce services suspended. Severe delays on remaining services.
Sweden   Services are experiencing major delays to Sweden due to high backlog in customs B2C, DHL, Nightline, Palletways, Landmark and Parcelforce services suspended. Severe delays on remaining services.

UK Information

Our couriers are experienced and have contingency plans for a number of different scenarios to minimise any disruptions to collections and deliveries, whilst ensuring customer needs are met in the event of localised service disruption.

We are reviewing daily and following the guidance of Public Health England and the World Health Organisation closely for any changes and or updates.

The current situation within the UK is business as usual with some impact on drop shop and signature services.

Drop shops

Some drop-off locations may no longer be accepting parcels. Please check on our individual courier pages for the most up-to-date list of available drop-off locations.

Having your parcels collected

Safe collections are being carried out by all of our couriers. Drivers will knock on the door before stepping back to a safe distance. Having answered the door, the customer will then leave the parcel for the driver to retrieve, whilst maintaining the advised distance.

If you have booked in collections with multiple couriers please ensure correct parcels are handed to the correct drivers.

Signing for and receiving items

Please be aware that due to changes in the delivery process, most drivers will no longer obtain signatures upon delivery of items. This change has been implemented in order to reduce the spread of COVID-19.

In order to carry out safe deliveries our couriers are minimising contact during delivery. If your parcel can not fit through the letterbox, the courier will place your item at the front door. Having knocked, they will then step back to a safe distance while you retrieve your item. They will not request that you provide a signature but will instead log your name as the person accepting the item. If you are not home, they may leave your item in a safe place, if there is a suitable location apparent. If no suitable location can be found, they will attempt to re-deliver the next working day.