Advice from Parcel2Go

Courier Statuses and Potential Delays would like to thank you for your patience and continued support over the last year.

Our couriers have experienced challenging and unprecedented times managing through the COVID-19 pandemic and adapting to new processes and procedures post Brexit. as well as the couriers we work with are reviewing the services provided daily and temporarily suspending any service that is struggling to a destination or does not meet standards. Our latest service updates can be viewed below.

Customs charges – updated 1st July 2021

All parcels sent outside the UK are subject to customs charges (duties and taxes).

Customs duty is calculated based on the value of the item you're sending, the origin, and the type of goods being sent - different items have different duty percentage rates. During the booking process, you will need to complete a commercial invoice. It is your responsibility to make sure tariff codes are correct.

At Parcel2Go we provide our customers with a number of options to pay customs fees when sending to EU countries. Businesses can pay at point of sale through the Import-One-Stop-Shop scheme (IOSS), all senders can pay before shipping the goods using our Delivery Duty Paid (DDP) option, or send Delivery Duty Unpaid (DDU) where the parcel recipient will be required to pay any charges before their goods are released by customs.

We do advise that paying taxes and duties before your parcel is sent will significantly reduce delays and increase efficient customs clearance. Click here to find more info on EU VAT changes and our top tips.

International Information

  • New customs procedures implemented on 1st July 2021. Find Out More

  • Our couriers and services, in general, are experiencing some delays into Europe, as lanes are restricted and new customs procedures are causing some backlogs, please allow 1-2 working days extra just in case and keep monitoring your tracking which the couriers will update as it moves through. As well as specific suspended services, there are some countries that are experiencing noticeable delays as the new customs procedures are creating backlogs.

  • All services to Ukraine have been temporarily suspended. Please note that parcels already in the network before the suspension may experience heavy delays.

For a list of affected services please see the links below:


International Services Status

This list reflects what countries are currently affected and how. Also note that the delivery process for signature has also changed across these countries and the driver will obtain the recipients name and in some countries last digits of their ID cards.

Drop shop opening schedules may also be affected depending on where the shop is located.

  • All Services:
    • All services temporarily suspended to Balearic Islands and to the Ukraine, with most services suspended to Russia with the exception of Parcelforce priority and Royal Mail.
  • DPD:
    • All land lanes suspended except from - Austria, France, Germany, Ireland, Italy, Netherlands.
    • DPD Air classic service is still available to all lanes.
  • Hermes:
    • All Hermes International services are temporarily suspended except to Germany, France and Ireland.
  • Landmark:
    • Suspended - Kazahstan



International Delays

  • Countries experiencing delays:
    • Austria
    • Belarus
    • Italy
    • Russia
    • Spain



UK Information

Our couriers are experienced and have contingency plans for a number of different scenarios to minimise any disruptions to collections and deliveries, whilst ensuring customer needs are met in the event of localised service disruption.

We are reviewing daily and following the guidance of Public Health England and the World Health Organisation closely for any changes and or updates.

The current situation within the UK is business as usual with some impact on drop shop and signature services.

Drop shops

Some drop-off locations may no longer be accepting parcels. Please check on our individual courier pages for the most up-to-date list of available drop-off locations.

FedEx and TNT – Have suspended the option to drop off parcels at depots on all services.

Having your parcels collected

Safe collections are being carried out by all of our couriers. Drivers will knock on the door before stepping back to a safe distance. Having answered the door, the customer will then leave the parcel for the driver to retrieve, whilst maintaining the advised distance.

If you have booked in collections with multiple couriers please ensure correct parcels are handed to the correct drivers.

Signing for and receiving items

Please be aware that due to changes in the delivery process, most drivers will no longer obtain signatures upon delivery of items. This change has been implemented in order to reduce the spread of COVID-19.

In order to carry out safe deliveries our couriers are minimising contact during delivery. If your parcel can not fit through the letterbox, the courier will place your item at the front door. Having knocked, they will then step back to a safe distance while you retrieve your item. They will not request that you provide a signature but will instead log your name as the person accepting the item. If you are not home, they may leave your item in a safe place, if there is a suitable location apparent. If no suitable location can be found, they will attempt to re-deliver the next working day.