Parcel2Go - Refund Policy

If you have any questions on the above, please contact us prior to sending your parcel.
  • Refunds will be provided based on the service definitions on the specific service selected at payment; please review your service definition.
  • Please note that refunds can’t be processed for any consequential loss.
  • Should a refund be appropriate, it shall be made back to the payment method originally used to book the transaction or into a prepay account with - refunds can only be processed to the contracted party who booked the order.
  • Refunds to PrePay can take 1-2 working days to process.
  • Refunds to the original payment method can take 5-7 working days as all refunds must undergo a process to ensure that no collection took place.

  • You have a maximum of 28 days from the date the order was placed to request a refund.

  • Delivery Guarantee refund - If you select to add a delivery guarantee premium to your order, you will be entitled to a full refund of your carriage if your parcel has not been delivered by the date outlined upon purchasing a delivery guarantee option. We will not refund any additional add-ons, including; Parcel Protection, Delivery Guarantee premium, Signature and Text Message Notification.

    *Please note* For parcels dropped off after 12pm there will be an additional day added to the guaranteed delivery date.

    Delivery Guarantee date is calculated from the collection date, as such the stated date will not be valid if the collection or delivery was attempted or impaired.