Using eBay Analytics to Make Your Stale Listings Fresh Again

Want to know a secret about stale bread?

You can make it un-stale.

It’s a nifty little trick. All you need to do is take the stale loaf and run it under some water. Hot or cold, it doesn't matter -- just take care not to get the middle wet. 

Then you whip the loaf in the oven at 150 degrees Celsius for 6-7 minutes, et voila

A tasty, fresh loaf. Good as new.

Once you know the trick, the possibilities for bread seem far less limited, don’t they? 

It’s the same with your eBay listings.

See, it’s easy to look at items approaching their sell-by date on your eBay page and think they'll never sell.

But just like that neat little trick with an old loaf, there are easy ways to freshen up those stale listings. And once they're fresh from the oven, you can ensure that new buyers catch a whiff.



Identifying the source of ‘staleness’


You’ll need to determine what is causing the ‘staleness’ of your item to know how to make it fresh.

We know that bread goes stale because it oxidises. And while that's easy to diagnose, the causes of staleness in an eBay listing isn’t quite so clear-cut.

That’s why getting insight into your listing performance is crucial. Insights can help you identify a particular area where your listing needs improvement.

Luckily, there are tools you can use to determine the actions you need to take. Start off with eBay’s Listing Analytics to view the performance data of your listings. 

To access Listing Analytics:

  1. Go to your eBay Seller Dashboard
  2. Click the ‘Applications’ tab
  3. Look for ‘Listing Analytics’
  4. Click ‘Subscribe Now’ 


Screenshot showing how users can access eBay's Listing Analytics

Subscribing to eBay’s Listing Analytics is an easy and free way to get insights into why your items aren’t selling.


eBay Listing Analytics will allow you to see key metrics like:

  • Rank — the search placement of your listing compared to others.
  • Format — auction or fixed-price.
  • Impressions — the number of times your listing appears to potential buyers in a search.
  • Clicks — the number of times buyers have clicked on your listing.
  • Click-through — a percentage based on total clicks divided by total impressions.
  • Sold items — the number of times buyers purchased an item from your listing.
  • Sell-through rate — the number of items sold divided by the number of clicks on your listing.
  • Watchers — the total number of eBay members watching your listings.
  • Sales — the value of items sold in a listing.


Take a look at these metrics to spot common trends. These metrics will help provide insight into why your product might not be performing as well as you think it should. 

For example, let's say that your impressions are high, but your clicks are low. You might conclude that your item is easy to find, but your listing title or image is putting users off from clicking through.

Or, you might see a surprisingly low number of impressions. A low impressions count might prompt you to consider optimising your title and description with keywords to help people find it.

Using Listing Analytics, you can determine the primary areas that are stopping your listings from selling. Then, you can take action to improve them. 

Let’s take a look at the main culprits.



1. The Title


The title of your eBay listing is the main source of information for potential buyers.

It’s also what eBay uses to determine which items should show up for different search terms.

To determine the effectiveness of your title, look at your total impressions. A low number of impressions means that few people are finding your item when they search on eBay. And if people can’t find your item, it could be the case that your title isn’t optimised for the search terms your potential customers are using. 

A misspelled title on eBay

Misspellings in titles can prevent people from finding your listings.

And like a loaf of bread left in the back room of a bakery, your items won’t sell if they can't be found.

Now take a look at your title. Is it engaging? Does it provide specific details like brand and model? Is it spelt correctly?

If not, you might need to revise it.

One tool you can use to revitalise your titles is Terapeak Title Builder. It’s a free eBay app that analyses millions of other eBay listings to provide you with more 'searchable' suggestions.

It’s also worth doing a sense check on these suggestions. Keyword-optimised items might get more impressions, but they need to be informative too. Otherwise, you risk alienating users looking for something specific.

In short, use keywords in your title, but keep it informative. That way, your listings not only get found, but they get attention too.



2. The Image


The best bakers make bread that not only smells and tastes great but looks the part too. Picture a golden-broad crust, and you'll get the picture.

High-quality, trustworthy images are proven to be a major factor in improving click-through rate. That's why it’s important that you invest into professional-quality images. If they look amateurish, buyers could get the wrong impression about the quality of the product. 

Example of a bad photograph placed on eBay, depicting a sofa for sale

Poor photographs give buyers the wrong impression about your product.


The tell-tale sign of a bad image is a low click-through rate. If this is the case, check that your image matches the following requirements: 

  • They’re bright enough to see clearly.
  • They're in high definition.
  • They’re real photographs of the item you’re selling, rather than stock images.
  • There are enough images to show the item from every angle.

Example of a good eBay photograph showing a white sofa

If necessary, re-take the pictures to make them more appealing. For high-value items, you might even consider getting a professional photographer to take and edit them for you.

To sum up, make sure your images are clear, plentiful and professional to see an improvement in your listing’s click-through rate.



3. The Price


Who would buy a loaf of bread for £2 when they could buy the same amount for £1 at the bakery across the street?

Although you might have settled on what you believe to be a fair price for your item, your potential buyers may not share that view. This is especially likely if your competitors are selling the same item at a lower price.

Do a quick scan of your competition. Do their prices undercut yours? Do they offer more for the same price? If so, you’ll need to consider dropping your own price to compete.

This is fairly straightforward with a fixed-price listing. Go to your account, select the listing you want to edit, and change the price in the given form.

If you’ve listed an item for auction, don’t worry. There are still a few things you can do to be more price-competitive. 

For example, you can remove a reserve price on an auction listing provided there are more than 12 hours until the listing ends. This can attract low bids that escalate to a reasonable selling price.

It’s simple economics — you need to sell at a price that customers are willing to pay.



4. The Shipping


Few people walk into a bakery and expect to have to wait an hour for their fresh loaf, or pay extra to get one that’s ready-made.

So why do sellers do the same with their deliveries?

Shipping is critical to online buyers. If your item has a low sell-through rate, you might be failing to provide the delivery options your customers want. Buyers are often put off by extra delivery charges or an unreasonably long delivery period.

Consider offering a range of delivery options, including a ‘Free Shipping’ option. Not only do many eBay users expect free delivery on certain products, but free shipping can also boost your listing position. That's thanks to eBay's 'Fast & Free' programme.

Fast & Free is an update to eBay’s search algorithm that puts sellers with fast and free shipping at the top of the search results. Sellers without end up at the bottom. 

Delivery working inspecting parcels in a warehouse

Offering free shipping can work as a good incentive to purchase for savvy buyers.

To keep your profits healthy when offering free shipping, you can increase the cost of your item to accommodate the extra cost. You’ll be surprised at how many customers aren't phased by it. Free shipping is a sign of trust and goodwill, something buyers will be willing to pay a little extra for.

You'll need to strike a balance between the cost to you and the cost to the customer. The best way to do that is to use a courier comparison website. That way, you find the cheapest deal on your shipping. For many, this will make the difference in being able to afford to offer free delivery. You can also integrate eBay deliveries with our Smart Send shipping platform.

Giving customers a range of delivery options empowers them to decide how they want their item delivered. You can even win additional customers by offering free shipping.



5. The Buzz


No matter how well optimised your listing is on eBay, it'll struggle to sell if you fail to advertise.

Creating a bit of a buzz around your listing on social media is a great way to drive traffic straight to your page. By sharing fresh pictures and even discounts, you can generate interest where there may have been none.

You can also encourage people to share your listings by offering to share theirs in return. That way, you get extra exposure without having to pay for it.

Make sure that you’re approaching as many channels as you can — Facebook, Twitter and Instagram are a great place to start. Target the same users across their different accounts to ‘ring the bell’ that your product is still available to buy.



To Wrap Up


With a little work, you can turn those old listings into appetising, golden-crusted delights. And once they catch a whiff, your customers won't be able to resist getting a slice.

Got any suggestions we missed? Just let us know in the comments.

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