To be fair I had 2 failed collections at the start but things now appear to be working with next day collection and delivery on time (just as you would expect). Keep it up and I will keep using your service which offers good value for money and better than some "parcel chimps" out there!
Good luck with your business.
I sent a package to my daughter in Sydney last Wednesday and it arrived today, Monday with FedEx.
Overall experience was very good with on line help and tracking.
Will use again