I was disappointed that I paid £9 extra for evening pick up. On the website this was stated as 5.30 - 9.00. I arrived home at 5.05pm to find the driver had knocked at 2 neighbours' houses looking for the parcel. He said that evening times were actually from 5pm - 7pm. Feel I should have been refunded as I paid for a service that doesn't actually exist. On line customer service hopeless - after 15 minutes waiting for my 'helper' to respond to my question I gave up! On a positive note, the parcel was delivered quickly & safely.
I've just come back to P2G for a short trial after getting a discount voucher.
The same things still please and bother about the company that they did a year ago when I stopped using them.
On the positive side, the prices are very keen, and there's a good range of products, I particularly like the 'large and heavy' offerings as there's not much available in this sector.
The website still annoys though, it's too fussy, a little un-business like and it's quite complicated to book a collection.
Also, a lesson needs to be learned on the level and quantity of information recieved when a booking is made.
I seem to get a flurry of emails, NONE of which have a clickable tracking link enclosed. In fact, the last two times I've booked I've had to use the live chat to get the tracking number from customer services as it just doesn't seem to be provided once you've printed the labels off.
Also, from a business point of view, the invoice you recieve is nothing more than a text document in an email.
(For reference, Interparcel provide both a PDF invoice that can be saved in a file, and proper tracking info).
If P2G can adopt these two simple ideas, they'll gain a lot of B 2 B sales in the long run I'm sure.
The live chat service works well though if there's a problem, but I think it would be great to stop the problems happening in the first place,.
Overall 6/10, could do better - very easliy.