website good. customer service very good. price very good. however disapointed at not being able to be given an approximate amount of what additonal money would have to be paid once my consignments were in south africa. this has probably made me chose alternate arrangements as i have to have all the relevant and important details BEFORE sending to south africa. i would also want to know who would be handing consignment in south africa. one agent would have to be in johannesburg and the other in paulpietersburg - as there would be two suitcases going to two different addresses in sa, both the same weight.
I sent a package to my daughter in Sydney last Wednesday and it arrived today, Monday with FedEx.
Overall experience was very good with on line help and tracking.
Will use again