The pick-up truck and man were unmarked, i.e. white van, not UPS or DHL which it was supposed to be. This made the office handing the valuable documents over suspicious. Service could therefore be improved by requiring signitures and tracking. Seems as if cost savings made by using a variety of intermediaries. However, everything was delivered ontime and efficiently besides this. Would use again.
This is the first time I have used parcel2go and to be fair the overall experiace was pretty good. The website was easy to use and I had no problems booking the delivery required. The collection was delayed by 24 hrs I assume due to the xmas rush which I wasted a complete day waiting for collection. I went on line to re arrange collection which took about 20 mins waiting for the live customer service rep to reply to my live im request.
I paid for express delivery and the parcels were delivered 2 days later.